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For Companies At a Glance
- Tasks: Support IT systems, assist users, and manage hardware inventory while learning on the job.
- Company: Join a dynamic team focused on exceptional customer service and innovative IT solutions.
- Benefits: Enjoy flexible hours, hands-on training, and a pathway to a Level 4 qualification.
- Why this job: Gain valuable experience in IT support while contributing to a customer-centric culture.
- Qualifications: No prior experience needed; just a passion for technology and helping others.
- Other info: Work Monday to Friday, with some flexibility in your schedule.
At the core of the business are their guiding principles: exceptional customer service, a team of friendly, knowledgeable specialists, and a relentless pursuit of the ultimate customer experience. They offer a diverse range of services, including network security, professional services, web design, and networking solutions, making this role your gateway to a world of opportunities!
Role Responsibilities:
- Progression onto the Level 4 Network Engineer programme.
- Liaising with end users and booking couriers.
- Accurately updating IT systems for incoming and outgoing goods to maintain accurate stock inventory and hardware asset management.
- Disposal of IT equipment in accordance with Waste Electrical and Electronic Equipment (WEEE) Regulations 2013.
- Following Software Asset Management guidelines and processes.
- Providing advice, guidance, and assistance on all IT devices set up and operation, including troubleshooting hardware and software issues, and replacing faulty hardware components.
- Contacting end users via available channels and explaining technical information in non-technical terms.
- Self-auditing all work to ensure it meets technical and operational quality standards.
- Working towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.
This role is Monday to Friday, 9:00 am - 5:00 pm, with some flexibility in start and finish times.
It Support Apprenticeship employer: Open Network Services Ltd
Contact Detail:
Open Network Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Apprenticeship
✨Tip Number 1
Familiarise yourself with the latest IT support tools and software. Being knowledgeable about common troubleshooting techniques and hardware components will help you stand out during interviews.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since the role involves liaising with end users, being able to communicate effectively with non-technical individuals is crucial.
✨Tip Number 3
Show your enthusiasm for customer service. Highlight any previous experience where you provided exceptional support, as this aligns with our core values at StudySmarter.
✨Tip Number 4
Research the company’s services and recent projects. Understanding what we do will not only prepare you for potential interview questions but also demonstrate your genuine interest in joining our team.
We think you need these skills to ace It Support Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Support Apprenticeship. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your education, relevant experience, and any IT-related skills. Highlight any customer service experience, as this is crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you are a good fit. Mention specific examples of how you've demonstrated problem-solving skills or provided excellent customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Open Network Services Ltd
✨Showcase Your Customer Service Skills
Since exceptional customer service is at the heart of the company, be prepared to discuss your previous experiences in providing support. Share specific examples where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Technical Knowledge
Brush up on your IT knowledge, especially around hardware and software troubleshooting. Be ready to explain technical concepts in simple terms, as this role involves communicating with end users who may not be tech-savvy.
✨Familiarise Yourself with WEEE Regulations
Understanding the Waste Electrical and Electronic Equipment (WEEE) Regulations is crucial for this role. Research these regulations and be prepared to discuss how you would ensure compliance when disposing of IT equipment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's services and the apprenticeship programme. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of delivering an ultimate customer experience.
