Onboarding Project Manager

At Berg Search , we are committed to helping innovative companies thrive by delivering top-tier talent solutions. With deep expertise in recruiting for tech, finance, and other critical roles, we connect ambitious companies with the perfect talent to accelerate growth. Founded by experienced entrepreneurs, we know that the right hire makes all the difference.

Our client is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, they’re scaling rapidly and need a skilled Onboarding Project Manager to support them on this ambitious journey.

Location: Croydon, UK

Working model: Hybrid, 2 days from the office and 3 days from home (with occasional site visits/audits)

About the role:

As an Onboarding Project Manager , you will oversee all aspects of, and be ultimately responsible for, the onboarding of all new car parks onto the company\’s ecosystem. You will coordinate and execute the onboarding processes, covering hardware and software, ensuring each site is operational, functional, and meets the company’s high-quality standards. This is a critical role in enabling continued growth and ensuring a seamless transition for clients.

What you\’ll do:

• Project Management: Lead the onboarding process for new sites, ensuring all milestones are met on time and within budget.
• Stakeholder Coordination: Liaise with Sales, Account Management, and external contractors to gather necessary information and align on onboarding requirements.
• Scheme Design: Review and approve scheme designs, including tariffs, signage plans, and enforcement rules, ensuring operational feasibility.
• Contractor Management: Procure equipment, obtain quotes from contractors, assign tasks, and oversee signage and equipment installation.
• Quality Assurance: Conduct site audits to ensure functionality, including signage, payment channels, and system configurations.
• Documentation: Maintain accurate records for onboarding audits, including contracts, site maps, and system configurations.
• Client Handover: Ensure all client-specific requirements (e.g., whitelists, permits) are implemented and signed off before site launch.
• Continuous Improvement: Identify and implement improvements to the onboarding process for efficiency and effectiveness.

Who you are:

• Experience: Minimum 3 years in project management or a similar role.
• Technical Proficiency: Understanding of hardware/software integrations and operational processes.
• Attention to Detail: Strong organisational skills to ensure no details are overlooked during onboarding.
• Communication: Clear and professional communication skills for liaising with internal teams, contractors, and clients.
• Problem-Solving: Solutions-oriented approach with the ability to troubleshoot and resolve issues efficiently.

What they offer:

• Competitive Salary & Benefits: Reflective of your experience and designed to support your professional growth and well-being.
• Flexible Working Environment: Two days in office and three days home.
• Career Development Opportunities: Access to training, certifications, and industry events to support your ongoing growth.
• Impactful Work: A meaningful role that directly contributes to the company’s mission to transform urban mobility and foster a thriving team culture.

Why them:

You’ll play a pivotal role in transforming the parking industry. You’ll be part of a fast-paced, collaborative environment with opportunities to grow and make a significant impact on urban mobility. If you’re ready to take on an exciting challenge and help build smarter cities, apply today!