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For Companies At a Glance
- Tasks: Lead a brilliant team to create an amazing Lounge experience for customers.
- Company: Join a fast-growing hospitality business known for its vibrant culture and community focus.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday pro rata.
- Why this job: Be part of a supportive environment with opportunities for personal development and career progression.
- Qualifications: Experience in management within restaurants or bars, with a focus on customer satisfaction and team training.
- Other info: Participate in exciting staff events like Loungefest and share tips equally across the team.
The predicted salary is between 36000 - 60000 £ per year.
Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you'll bring
- You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
- You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
- Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.
General Manager employer: Lounge Careers
Contact Detail:
Lounge Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the Lounge's unique culture and values. Understanding what makes their environment special will help you align your management style with their expectations, showcasing that you're a perfect fit for the role.
✨Tip Number 2
Network with current or former employees of the Lounge. Engaging with them can provide valuable insights into the company’s operations and culture, which you can leverage during interviews to demonstrate your understanding and enthusiasm.
✨Tip Number 3
Prepare specific examples from your past experience that highlight your ability to manage teams effectively and improve customer satisfaction. Tailoring your stories to reflect the Lounge's focus on community and team spirit will make you stand out.
✨Tip Number 4
Stay updated on industry trends and best practices in hospitality management. Showing that you are knowledgeable about current challenges and innovations in the sector can position you as a forward-thinking candidate who can contribute to the Lounge's success.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in hospitality settings. Emphasise your leadership skills and any specific achievements that demonstrate your ability to meet KPIs and enhance customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your unique management style. Mention how you plan to create an amazing environment for both staff and customers, aligning with the company's values.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've successfully led teams, managed budgets, and improved service quality. Use specific examples to illustrate your impact in previous positions.
Highlight Training and Development Skills: Since training and recruitment are key aspects of the role, include any relevant experience you have in developing staff. Discuss your approach to training and how it has contributed to team success in past roles.
How to prepare for a job interview at Lounge Careers
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others to achieve their best.
✨Understand the Brand and Community
Research the Lounge's brand values and community involvement. Be ready to discuss how you can enhance the customer experience and contribute to the local community, showing that you align with their mission.
✨Demonstrate Financial Acumen
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've managed budgets, controlled costs, and maximised profitability in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle difficult situations, such as staff conflicts or customer complaints, and explain how you resolved them effectively.
