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- Tasks: Provide IT support, troubleshoot issues, and maintain systems for a growing airline.
- Company: Join Ascend Airways, part of the world's largest ACMI provider with a fleet of 221 aircraft.
- Benefits: Enjoy a competitive salary, career progression, and an inclusive work environment.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to aviation innovation.
- Qualifications: Problem-solving skills, knowledge of IT systems, and experience in a junior IT support role preferred.
- Other info: Opportunity to work with a global team and travel between sites as needed.
The predicted salary is between 21000 - 27000 £ per year.
With a newly acquired UK AOC, Ascend Airways are operating a small fleet of Boeing 737 aircraft (NG and MAX) in the ACMI market, opening its first operational base at London Gatwick in early 2024. The company is part of Avia Solutions Group, the world’s largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider, operating a fleet of 221 aircraft on 6 continents. The group also provides a range of aviation services: MRO (Maintenance, Repair, and Overhaul), pilot and crew training, ground handling, as well as a variety of associated aviation services.
Ascend Airways are in search for potential candidates for the position of IT Support within our growing Airline. Reporting to the IT Support Manager, the IT Support will be responsible for maintaining the IT and communication systems of the Company, providing technical support to all staff and ensuring smooth running of the systems. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.
Responsibilities:
- Provide essential IT support (this may be in person or over the phone) to office based and remote staff, responding in a timely manner to service issues and requests.
- Diagnose and troubleshoot straightforward hardware, software, and networking issues.
- Installing, configuring and maintaining the Company’s IT systems, including hardware, software, networks, printers, and scanners.
- Collaborate with the IT team in the UK, and in Lithuania, to maintain and enhance the company’s IT infrastructure.
- Supporting the IT Support Manager with administrative duties and IT processes as and when required.
- Assist the IT Support Manager with maintenance of the asset log & return of Company Property.
- Supporting with setting up accounts and equipment for new users.
The successful candidate will have the following experiences and attributes:
- Excellent problem-solving abilities.
- Ability to communicate effectively.
- Understanding of TCP/IP networking principles.
- Good knowledge of PC hardware and of diagnosing and resolving hardware issues.
- Hands-on experience with Microsoft Windows 10/11 and Microsoft 365.
- Experience with MS Azure/Entra/Intune, MS SharePoint and MS Power Automate highly advantageous.
- Familiarity with MacOS, iPadOS, and iOS environments.
- Prior experience in a junior IT support role desirable.
- A degree in a relevant field such as Computer Science, Information Technology etc. is desirable, but not essential.
- Knowledge of internet and network security principles and protocols.
Other Requirements:
- Right to live and work in the UK.
- Ability to travel between sites when required.
At Ascend Airways we offer a competitive salary, and an inclusive and attractive working environment that supports opportunity for career progression. If you are interested in this role we encourage you to apply with your CV, or if you wish to hear more please reach out to recruitment@ascendairways.aero.
IT Support employer: Ascend Airways
Contact Detail:
Ascend Airways Recruiting Team
recruitment@ascendairways.aero
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10/11 and Microsoft 365. Having hands-on experience with these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to quickly diagnose and troubleshoot issues will set you apart from other candidates and show that you're proactive.
✨Tip Number 3
Network with current or former employees of Ascend Airways or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience with collaboration tools like MS SharePoint and MS Power Automate. Highlighting your familiarity with these tools can showcase your ability to work effectively within a team, especially in a remote setting.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any hands-on experience with Microsoft Windows, Azure, and networking principles. Use keywords from the job description to align your skills with what Ascend Airways is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and effective communication skills. Mention specific examples of how you've diagnosed and resolved technical issues in previous roles, and express your enthusiasm for working in the aviation industry.
Highlight Relevant Skills: In your application, emphasise your understanding of TCP/IP networking, familiarity with MacOS, and any experience with MS SharePoint or Power Automate. These skills are highly advantageous for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Ascend Airways
✨Showcase Your Problem-Solving Skills
As an IT Support candidate, you'll need to demonstrate your excellent problem-solving abilities. Prepare examples of past technical issues you've resolved, focusing on your thought process and the steps you took to find a solution.
✨Familiarise Yourself with Relevant Technologies
Make sure you're well-versed in the technologies mentioned in the job description, such as Microsoft Windows 10/11, Microsoft 365, and networking principles. Brush up on your knowledge of MS Azure, SharePoint, and other tools that may come up during the interview.
✨Practice Effective Communication
Since you'll be providing support to both office-based and remote staff, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly and show that you can communicate effectively with non-technical colleagues.
✨Research Ascend Airways
Take some time to learn about Ascend Airways and its operations. Understanding the company's mission, values, and recent developments will not only help you tailor your answers but also demonstrate your genuine interest in the role and the organisation.
