Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure smooth operations daily.
- Company: Join a vibrant venue in Cwmbran, dedicated to outstanding customer service.
- Benefits: Enjoy flexible hours, a friendly team, and opportunities for growth.
- Why this job: Be the face of our venue, creating memorable experiences for every guest.
- Qualifications: Previous customer service experience is preferred; must be friendly and professional.
- Other info: Must have your own vehicle and be ready to work evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a friendly, professional and well-presented front of house team member to deliver outstanding service and create a welcoming experience for all guests and visitors. You will be the first point of contact and play a key role in ensuring smooth day-to-day operations across the venue.
Key Responsibilities:
- Greet and welcome customers or guests with warmth and professionalism.
- Provide accurate information on services, bookings, menus and events.
- Take and manage reservations or check-ins using booking systems.
- Handle payments, issue receipts, and maintain cash handling procedures.
- Maintain cleanliness of your work areas.
- Communicate effectively with kitchen, bar, or event teams to ensure service runs smoothly.
- Handle customer queries or complaints calmly and escalate when necessary.
Skills and Experience:
- Previous experience in a Front of House, customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Confident, friendly and professional demeanour.
- Ability to multitask and stay calm under pressure.
- Basic IT or till system knowledge.
- Flexibility to work evenings, weekends or holidays as required.
Requirements:
- Your own vehicle to commute.
- Right to work document.
If you are interested please apply. If you have any questions please call Lauren.
Front of House Staff employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff
✨Tip Number 1
Make sure to research the venue thoroughly before your interview. Familiarise yourself with their services, menu, and any upcoming events. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Focus on greeting guests warmly and handling common customer queries. This will help you feel more comfortable and prepared for real-life interactions.
✨Tip Number 3
Demonstrate your ability to multitask by sharing examples from previous experiences where you successfully managed multiple responsibilities at once. This could be during busy periods in a previous job or while volunteering.
✨Tip Number 4
Show your flexibility and willingness to work varied hours by mentioning any past experiences where you adapted to changing schedules. Highlighting this trait can make you stand out as a reliable candidate for the role.
We think you need these skills to ace Front of House Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality roles. Emphasise skills like communication, multitasking, and professionalism that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to create a welcoming environment and handle customer queries effectively.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and any experience with booking systems or cash handling. This will show that you are well-prepared for the responsibilities of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Berry Recruitment
✨Show Your Warmth
As a Front of House Staff member, your first impression is crucial. Make sure to greet the interviewer with a friendly smile and a warm handshake. This sets a positive tone for the rest of the interview.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, be prepared to showcase your interpersonal skills. Practice answering questions clearly and confidently, and don’t hesitate to ask clarifying questions if needed.
✨Highlight Relevant Experience
If you have previous experience in customer service or hospitality, make sure to discuss specific examples. Share how you handled challenging situations or provided exceptional service to guests.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle customer queries or complaints. Think of scenarios where you successfully resolved issues and be ready to explain your thought process during those situations.
