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- Tasks: Manage client accounts, revise insurance coverage, and provide top-notch customer service.
- Company: Join Valent Group, a leading risk consulting firm with a strong reputation in the insurance industry.
- Benefits: Enjoy competitive salaries, medical benefits, profit sharing, and employee perks.
- Why this job: Be part of a team that values passion, innovation, and exceptional service for clients.
- Qualifications: Must have a high school diploma and 10 years of customer service experience in insurance.
- Other info: We are an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Valent Group is a privately held independent risk consulting firm based in Birmingham, Alabama, with multiple locations in the southeastern United States. These offices provide all lines of insurance in partnership with specialized carriers. We offer competitive salaries and benefits, including medical/dental/vision plans, life insurance and other ancillary benefits, profit sharing, employee perks and more.
We are looking for a seasoned client manager with a proven track record. To thrive on our customer service team you will need to bring:
- Passion for service, our clients and their insurance programs.
- A responsive, can-do attitude, which is at the centre of our service.
- Curiosity to solve problems through innovative and out-of-the-box services.
- Team-oriented, working with others to get the job done.
This is what we believe it takes to deliver a Fortune 1000 customer experience to our middle market clients. In this role you will:
- Work with various insurance industry personnel to revise coverage, renew and create insurance policies and proposal packages.
- In coordination with Producers, coordinate logistics of the overall Account Management process.
- Issue and process various insurance documents, such as Certificates of Insurance, invoicing, renewals, etc.
- Review customer contracts to assure compatibility of coverages with contract requirements.
- Review policies for accuracy and follow-up of needed corrections.
- Provide high level assistance to clients and customers to satisfactorily resolve business account issues.
- Provide hands-on support to existing accounts and clients.
- Promote account "rounding" identifying potential exposures of existing clients.
- Input information and track activities in account management system software program.
- Assist in designing workflows for the area, assists with and help design training and development for the commercial lines staff.
You have:
- High school degree and minimum 10 years' account management/customer service experience in the Commercial Lines - Property and Casualty insurance industry.
- Current Property and Casualty license in the state of Alabama.
- Strong communication skills (verbal and written).
- Experience/skills with varied commercial software programs including Microsoft Office.
- Fundamental mathematical skills and the ability to perform basic calculations for policy needs.
- Ability to manage multiple tasks/projects/customers and assignments as evidenced by a quantifiable track record in prior positions.
You may have:
- Bachelor's or other educational degree(s).
- CISR, CIC, CRM, CPCU or other professional designations.
- Experience using varied agency management systems, including, but not limited to: Vertafore Agency Platform/AMS360/Work Smart/Image Right and others.
- Prior experience in presentations and preparation of similar for both internal and external audiences.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Client Manager - Commercial Insurance employer: EBSCO Industries Inc.
Contact Detail:
EBSCO Industries Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager - Commercial Insurance
✨Tip Number 1
Familiarise yourself with the specific insurance products and services offered by Valent Group. Understanding their unique offerings will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Valent Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations with hiring managers.
✨Tip Number 3
Prepare to discuss your previous experiences in client management and how they relate to the commercial insurance sector. Be ready to share specific examples of how you've provided exceptional customer service and resolved complex issues.
✨Tip Number 4
Showcase your problem-solving skills by thinking of innovative solutions to common challenges in the insurance industry. Being able to articulate these ideas can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Client Manager - Commercial Insurance
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Manager position at Valent Group. Understand the key responsibilities and required skills, such as account management experience in the Commercial Lines - Property and Casualty insurance industry.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service background, communication skills, and any specific software proficiency mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving abilities. Use specific examples from your past experiences to demonstrate how you embody the qualities Valent Group is looking for, such as a responsive attitude and teamwork.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at EBSCO Industries Inc.
✨Show Your Passion for Service
Valent Group is all about white-glove customer service, so make sure to express your genuine passion for helping clients. Share specific examples from your past experiences where you went above and beyond to meet a client's needs.
✨Demonstrate Your Problem-Solving Skills
The role requires curiosity and innovative thinking. Prepare to discuss situations where you successfully solved complex problems or improved processes. Highlight your ability to think outside the box and how it benefited your previous employers.
✨Highlight Your Teamwork Experience
Since the position is team-oriented, be ready to talk about your experience working collaboratively with others. Share stories that showcase your ability to work well in a team, coordinate logistics, and support colleagues to achieve common goals.
✨Familiarise Yourself with Relevant Software
Knowledge of various commercial software programs is essential. Brush up on your skills with Microsoft Office and any agency management systems you've used. Be prepared to discuss how you've utilised these tools to enhance your efficiency in account management.
