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For Companies At a Glance
- Tasks: Lead service delivery excellence and coordinate with teams to resolve critical incidents.
- Company: Join Microsoft, a global leader in technology and innovation.
- Benefits: Enjoy flexible work options, professional development, and a collaborative culture.
- Why this job: Be the customer champion and drive impactful improvements in service delivery.
- Qualifications: 5+ years in cloud services, strong communication skills, and a degree required.
- Other info: Must pass Microsoft Cloud Background Check every two years.
The predicted salary is between 54000 - 84000 £ per year.
Responsibilities
- Coordinate with delivery organizations to maintain high performance levels for service-related processes, and recommend and implement improvement activities to support delivery excellence.
- Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders.
- Assume ownership of and resolve escalations, providing clear summaries and recommendations.
- Participate in regular service review meetings, representing Azure Customer Experience Teams at customer meetings, and providing accurate reports on service delivery performance.
- Define the operating model with OKRs, KPIs, and RACIs to ensure optimal customer experience across Microsoft teams.
- Build strong relationships with Microsoft teams and stakeholders to facilitate effective dialogue and maximize client satisfaction.
- Act as the customer champion: exceed expectations through proactive service design and delivery.
- Promote a culture of customer obsession, delivery excellence, value creation, quality, collaboration, and teamwork in the spirit of One Microsoft.
- Gather feedback, identify improvement areas, especially in processes, and drive continuous improvement initiatives.
- Develop new processes, TSGs, and guidance to enhance service delivery.
- Understand architecture, contracts, operational requirements, and translate technical details into business language to bridge organizational gaps.
- Lead service review meetings with partners to drive operational excellence.
Qualifications
- Results-driven and adaptable; thrives in fast-paced, ambiguous environments.
- Proven ability to motivate and influence teams.
- Strong skills in service delivery, time, project, and priority management.
- Excellent documentation skills and experience in developing processes and TSGs.
- Ability to handle project and customer challenges effectively.
- Experience managing critical and complex customer situations or incidents.
- Knowledge of Microsoft technologies and cloud services.
- Strong interpersonal, presentation, and communication skills.
- Certifications such as Project Management, Prosci Change Management, or ITIL are advantageous.
- Cloud knowledge is essential; Microsoft Azure knowledge is beneficial.
- Experience with Agile methodologies, Azure DevOps, high-performance computing, or supercomputing is a plus.
- At least 5+ years of experience with Azure or similar cloud systems, operations, or managed services.
- Minimum 5+ years in client/customer-facing roles.
- Degree required; advanced degrees like MBA preferred.
Preferred Qualifications
- Public cloud experience.
- Right to work in the UK.
- Security clearances such as BPSS or SC.
- 10+ years in client/customer roles and experience developing processes.
This role requires passing the Microsoft Cloud Background Check every two years. Microsoft is an equal opportunity employer and provides accommodations for applicants with disabilities.
Service Delivery Manager - HPC and Supercomputing employer: Microsoft
Contact Detail:
Microsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - HPC and Supercomputing
✨Tip Number 1
Familiarise yourself with Microsoft Azure and its cloud services. Understanding the technical aspects and how they relate to service delivery will help you communicate effectively with stakeholders and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the HPC and supercomputing fields. Attend relevant industry events or join online forums to connect with others who work at Microsoft or in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with critical incident management and service delivery excellence. Be ready to share specific examples of how you've handled challenging situations and improved processes in previous roles, as this will showcase your problem-solving skills.
✨Tip Number 4
Highlight your adaptability and results-driven mindset during conversations. The role requires thriving in fast-paced environments, so be prepared to discuss how you've successfully navigated ambiguity and driven projects to completion in similar settings.
We think you need these skills to ace Service Delivery Manager - HPC and Supercomputing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, project management, and customer-facing roles. Use specific examples that demonstrate your ability to handle critical incidents and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of Microsoft technologies. Mention how your skills align with the responsibilities of the Service Delivery Manager role and provide examples of past successes.
Highlight Relevant Qualifications: Clearly list any certifications you hold, such as Project Management or ITIL, and explain how they relate to the job. If you have experience with Azure or cloud services, make sure to emphasise this as it is crucial for the role.
Showcase Soft Skills: Demonstrate your strong interpersonal and communication skills in your application. Provide examples of how you've built relationships with stakeholders and influenced teams to achieve service excellence.
How to prepare for a job interview at Microsoft
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and qualifications required for the Service Delivery Manager position. Familiarise yourself with key terms like OKRs, KPIs, and RACIs, as well as Microsoft technologies and cloud services.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully managed critical incidents or escalations. Highlight your ability to coordinate with various stakeholders and provide clear summaries and recommendations during challenging situations.
✨Showcase Your Customer-Centric Approach
Emphasise your experience in building strong relationships with clients and stakeholders. Share instances where you've exceeded customer expectations through proactive service design and delivery, showcasing your commitment to customer satisfaction.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of Azure and cloud services. Be ready to translate technical details into business language, demonstrating your ability to bridge gaps between technical teams and clients.
