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- Tasks: Be the go-to person for partner inquiries and solve problems daily.
- Company: Join The Pallet Network, a leader in logistics with 25 years of excellence.
- Benefits: Enjoy perks like annual leave, wellness support, and discounts at over 50 retailers.
- Why this job: Shape your future in logistics while being part of a diverse and inclusive team.
- Qualifications: Intermediate IT skills and strong communication abilities are essential.
- Other info: Opportunities for personal development and recognition await hardworking performers.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
As a Partner Account Coordinator you will support the Customer Services and Network Services department, delivering a high level of customer service to Partners, customers of partners and internal stakeholders. You will need to be approachable and have the ability to think on your feet and solve problems day to day.
Working hours: Thursday – Friday. 08:00 – 16:00 / 09:00 – 17:00 / 10:00 – 18:00 – weekly rotating shifts. Some occasional Saturday working may be required (possible to be done from home).
Salary: £10,404.12 per annum
Key Duties of a Partner Account Coordinator
- First point of contact for Partner Account and Network Services related enquiries
- Problem solving for Partners, customers and internal departments
- Meeting customer and client expectations and meeting agreed SLA’s
- Collating accurate information for Partner KPI packs and internal business reporting
- Provide accurate data in at a timely manner, for both internal and external stakeholders
- Maintain a high level of customer/Partner focus
- Work closely with internal departments to ensure optimum customer service provision
- Manage Partner agreements in line manager’s absence
- Assisting with event co‑ordination in line manager’s absence
- Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required
- Invoice generation for specific accounts or events where required
- Distribution of all Partner communication bulletins
- Track and trace system co‑ordination where required
- Action generic TPN email inbox to distribute enquiries effectively
Qualifications
- Intermediate level of Microsoft IT skills to include Excel, Word and Outlook
- Ability to prioritise tasks effectively to meet all deadlines
- Displays a calm and methodical approach if under pressure
- High attention to detail and high level of accuracy
- Professional and courteous approach
- Strong verbal and written communication skills
- Excellent problem solving skills with the desire to share best practice enhancements
- Strong teamwork approach
Additional Information
As part of our drive to make The Pallet Network (TPN) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Benefits
- Competitive holiday entitlement.
- Pension scheme – 5% employee and 3% employer.
- Life Assurance – x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts – via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
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Partner Account Coordinator employer: Culina Group
Contact Detail:
Culina Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Account Coordinator
✨Tip Number 1
Familiarise yourself with The Pallet Network's operations and values. Understanding their commitment to customer service and logistics will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves addressing partner and customer queries, being able to demonstrate your ability to think on your feet and provide solutions will set you apart.
✨Tip Number 3
Network with current or former employees of TPN. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your teamwork abilities. As the role requires collaboration with various internal departments, highlighting your experience in working effectively within a team will resonate well with the hiring managers.
We think you need these skills to ace Partner Account Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Partner Account Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, particularly in customer service, problem-solving, and teamwork. Use bullet points for clarity and include specific examples of how you've met similar challenges in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to manage partner relationships and provide excellent customer service. Mention any experience with Microsoft IT skills, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the Partner Account Coordinator position.
How to prepare for a job interview at Culina Group
✨Showcase Your Problem-Solving Skills
As a Partner Account Coordinator, you'll need to think on your feet. Prepare examples of past situations where you successfully resolved issues for customers or partners, highlighting your ability to remain calm under pressure.
✨Demonstrate Attention to Detail
With a focus on accuracy in reporting and data management, be ready to discuss how you ensure precision in your work. Mention any tools or methods you use to maintain high standards in your tasks.
✨Highlight Your Communication Skills
Strong verbal and written communication is key for this role. Practice articulating your thoughts clearly and consider preparing a brief presentation about your previous experiences that showcases your communication prowess.
✨Emphasise Teamwork and Collaboration
This position requires working closely with various internal departments. Be prepared to share examples of how you've effectively collaborated with others in the past, demonstrating your ability to contribute to a team-oriented environment.
