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For Companies At a Glance
- Tasks: Keep our spaces clean and welcoming for residents and visitors.
- Company: Join Anchor, England's largest not-for-profit care provider for older people.
- Benefits: Enjoy flexible working, discounts, and a supportive environment focused on health and happiness.
- Why this job: Make a real difference in people's lives while working in a diverse and inclusive team.
- Qualifications: Previous cleaning experience and customer service skills are a plus.
- Other info: We celebrate diversity and promote career progression opportunities.
The predicted salary is between 20000 - 28000 £ per year.
Reporting into the Location Manager, responsibilities will include:
- Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
- Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
- Customer service NVQ2 would be advantageous.
- Previous cleaning experience and knowledge is desirable.
- Use of cleaning products in a safe manner.
- Knowledge of cleaning procedures including use of equipment.
- Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
- Well organized with good time management skills.
- Strong interpersonal and empathy skills and a friendly personality.
- Able to work individually and as part of a team.
- Ability to prioritise and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. Please note all applicants must already hold the legal right to work in the UK to apply for this role.
The Firs in Felixstowe is home to well trained and helpful staff with rooms for up to 40 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people.
A rewarding environment:
- Health and happiness: Gym, fitness and wellbeing discounts, mental health support, flexible working options.
- Finance: Pension plan – contribute between 4% and 8% and we’ll match it or better, quick and easy pension transfer service, savings and financial advice, loans, free life assurance, discounts on shopping, holidays, phones, technology and more.
- Ongoing personal and professional development programme, leadership pathways online learning resources, career progression and promotion opportunities.
We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
Housekeeper (Bank) employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper (Bank)
✨Tip Number 1
Familiarise yourself with the specific cleaning procedures and health and safety regulations mentioned in the job description, such as COSHH. This knowledge will not only help you during the interview but also demonstrate your commitment to maintaining a safe environment.
✨Tip Number 2
Highlight any previous experience you have in customer service or cleaning roles during your conversations with us. Sharing specific examples of how you've handled customer needs or maintained cleanliness can set you apart from other candidates.
✨Tip Number 3
Showcase your interpersonal skills by being friendly and approachable during any interactions with our team. A positive attitude and strong empathy towards residents can make a significant difference in your application.
✨Tip Number 4
Research Anchor's values and commitment to diversity and inclusion. Being able to discuss how you align with these values in your conversations can demonstrate that you're a good cultural fit for our organisation.
We think you need these skills to ace Housekeeper (Bank)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housekeeper at Anchor. Familiarise yourself with the importance of cleanliness and safety in both home environments and communal areas.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous cleaning experience and customer service skills. Mention specific instances where you've used cleaning products safely and effectively, as well as your understanding of health and safety procedures.
Showcase Your Skills: Demonstrate your organisational and time management skills in your application. Provide examples of how you've successfully prioritised tasks in previous roles, especially in a team setting or when working independently.
Emphasise Empathy and Interpersonal Skills: Since the role involves working with vulnerable adults, it's crucial to highlight your strong interpersonal skills and friendly personality. Share experiences that showcase your ability to connect with others and provide compassionate care.
How to prepare for a job interview at Anchor
✨Show Your Cleaning Knowledge
Make sure to highlight any previous cleaning experience you have. Discuss the cleaning products and procedures you are familiar with, especially those related to health and safety, like COSHH. This will demonstrate your understanding of the role and your commitment to maintaining a safe environment.
✨Emphasise Customer Service Skills
Since this role involves working in a customer-facing environment, be prepared to talk about your interpersonal skills. Share examples of how you've provided excellent service in the past, and how you can create a pleasant atmosphere for residents and visitors alike.
✨Demonstrate Organisation and Time Management
The ability to prioritise tasks is crucial in this role. Be ready to discuss how you manage your time effectively, especially when balancing multiple cleaning duties. You might want to share specific strategies or tools you use to stay organised.
✨Align with Company Values
Research Anchor's values, particularly their commitment to diversity and inclusion. During the interview, express your alignment with these values and how you can contribute to a respectful and inclusive workplace. This shows that you understand the company culture and are a good fit.
