Assistant General Manager - Watford, Hertfordshire

📍 Location: Atria Shopping Centre, Watford

🕒 Job Type: Full Time – Permanent

The term “Park” is used for the “Flip Out Watford Site”.

🎯 About Us

We’re Flip Out — the UK’s No.1 Adventure Park Group! From bouncing and climbing to zapping and flipping, we deliver non-stop fun to thousands of guests every week across the UK. At our Watford park, we offer a dynamic, fast-paced, and exciting environment where memories are made daily.

We’re looking for an enthusiastic and inspiring Assistant General Manager to lead our amazing Watford team to even greater heights!

🎯 Your Mission

As the Assistant General Manager, you will report into the General Manager and oversee a team of 3-5 duty managers and approximately 40–50 team members. Your role is to support the General Manager in leading the park’s daily operations while ensuring a safe, fun and unforgettable guest experience.

You’ll be:

• Inspiring, mentoring and leading by example
• Driving the park’s performance and commercial success
• Managing compliance and safety with precision
• Actively contributing to shape the park’s future strategy

✅ Key Measures of Success

• Customer Experience – Deliver top-tier guest satisfaction across general visits, parties and special events. Continuously improve feedback scores and NPS performance
• Targets & Commercial Performance – Hit revenue targets via memberships, upsells, parties/events, guest numbers and operational cost control
• Health & Safety & Compliance – Ensure complete compliance with SOPs, H&S policies, audits, training and incident response
• Strategic Leadership – Collaborate with the General Manager to lead the wider team, find solutions to problems and drive the long-term vision and strategy for the park

📋 Key Responsibilities

• Lead, coach, and energise the managers, supervisors and park team
• Drive all aspects of daily operations including park opening/closing, team briefs, and service standards
• Be hands-on and present during peak times and events
• Partner with the General Manager to recruit, train and performance-manage your team and in the absence of the GM take the lead.
• Take responsibility for the park in the absence of the General Manager ensuring full handovers take place before GM absence.
• Ensure safety is always prioritised — for guests and staff alike
• Oversee maintenance, cleanliness, and all facility operations
• Be a great communicator across guests and teams
• Assist and support the GM in handling HR responsibilities such as team attendance, conduct and wellbeing
• Support the GM to deliver on business goals and use commercial awareness to continually look for new revenue opportunities
• Be a champion of guest service and go above and beyond to “wow”
• Lead your team through performance reviews, feedback sessions and everyday motivation
• Represent the park in the local community and within the Flip Out UK network

🧠 Qualifications & Skills

• Management experience in leisure, hospitality or a similar high-energy busy setting
• First aid at work (3 day) certification preferred but not essential
• People management and coaching skills to develop the team
• Strong understanding of health & safety and risk management
• Knowledge of HR processes and team development
• Commercial awareness and financial understanding
• Basic IT and administrative skills including scheduling, reporting, use of communication tools, basic Excel, and professional email etiquette

⏱️ Working Conditions

• 5-day work week including weekends
• Fridays to Sundays and school holidays are peak periods (holiday requests are granted outside these peak periods)
• Based on-site full-time at Flip Out Watford
• Training and dedicated support provided and essential tools given to help you succeed, guidance from the franchise owner and training from regional manager provided
• Performance-based bonus opportunity – Take ownership of KPIs and financial targets, with a structured bonus scheme rewarding success and overachievement
• Salary up to £29,000 per annum (DOE)

🙌 Why Join Flip Out?

• Be part of the UK’s most exciting and fun adventure park brand
• Join a vibrant team where no two days are the same
• Get the chance to shape a park that brings joy to thousands
• Grow your career in a company that values energy, creativity and teamwork
• Lead with autonomy, creativity and ambition