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- Tasks: Engage with clients, respond to queries, and ensure they maximize their use of VirtualSpeech.
- Company: Join VirtualSpeech, an award-winning platform transforming learning through AI and VR.
- Benefits: Enjoy a £30,000 salary, flexible hours, 28 days holiday, and a £500 learning budget.
- Why this job: Make a direct impact on customer success while working in a dynamic, remote environment.
- Qualifications: 1+ years in a customer-facing role, excellent interpersonal skills, and a passion for tech.
- Other info: Fully remote work with opportunities to meet clients; we value diversity and inclusion.
The predicted salary is between 24000 - 42000 £ per year.
About VirtualSpeech VirtualSpeech is an award-winning immersive learning platform, revolutionising how we learn by leveraging AI and virtual reality (VR) to provide practical way to practice workplace skills and learn more effectively! We’ve helped over 500,000 people worldwide to improve their skills and confidence so they can excel in their workplace. Clients include Deutsche Telekom, Vodafone, PwC, Imperial College Business School, and Warwick Business School. We have a market-leading product, globally recognised customers, and the best team of people! Role Overview We’re experiencing rapid growth and are looking for a friendly, customer-centric Customer Success Executive to help us deliver world-class service for our clients across the world. You’ll be responsible for developing customer relationships and ensuring customers are using VirtualSpeech in the most effective way to successfully reach their goals. Excellent interpersonal skills are essential, as you’ll be the main point of contact for your clients across Enterprise and Higher Education. Our customers are our priority and you will have a direct impact from day one! Role description Respond to inbound queries or direct them to the appropriate team, and become proficient in FAQs Facilitate product demos and onboarding to ensure a seamless customer experience from the first interaction Respond to all customer queries in a timely manner, ensuring you uphold our company values in every interaction Build excellent relationships with clients and stakeholders at all levels Create customer success strategies for a range of clients, including identifying and measuring KPIs Ensure customers are receiving maximum product and service value and provide recommendations where appropriate Identify development opportunities and corresponding stakeholders to actively engage in becoming advocates for VirtualSpeech Identify and pursue any value-adding and upselling opportunities Aid with the development and improvement of the product by gathering customer feedback Maintain best-in-class customer service, going above and beyond to ensure customer satisfaction and retention. What we’re looking for: At least one year of experience in a customer-facing role in B2B/ SaaS/ Edtech, with a proven track record of delighting customers A real ‘people person’ – you will have excellent interpersonal skills (both written and verbal) Customer-centric attitude with proven ability to go above and beyond An ability to build and maintain trust and strong relationships Excellent time-management and organisation skills Experience working in tech, edtech, education, L&D, or XR A strong interest in technology A self-starter who is motivated to make an impact straightaway A team player with experience working remotely and with remote teams Benefits: Salary: £30,000 + Commission Flexible working hours Holiday: 28 days (incl. UK Bank Holidays) 4 wellbeing days per year Enhanced pension Full access to VirtualSpeech training and an additional £500 learning budget Fully remote working – you can live and work anywhere in the UK. You will be required to meet with customers as needed. We are an equal opportunity employer, and we’re committed to building a diverse, inclusive workplace. All applicants will be considered for employment based on merit and without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Customer Success Executive (Edtech) employer: VirtualSpeech
Contact Detail:
VirtualSpeech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Edtech)
✨Tip Number 1
Familiarize yourself with VirtualSpeech's products and services. Understanding how our immersive learning platform works will not only help you in interviews but also allow you to speak confidently about how you can enhance customer experiences.
✨Tip Number 2
Showcase your interpersonal skills during any interactions. Since this role is all about building relationships, be prepared to demonstrate your ability to connect with people and provide excellent customer service.
✨Tip Number 3
Research the Edtech industry and current trends in technology. Being knowledgeable about the sector will help you engage in meaningful conversations and show that you're genuinely interested in the field.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with our company values.
We think you need these skills to ace Customer Success Executive (Edtech)
Some tips for your application 🫡
Understand the Company: Take some time to research VirtualSpeech and its innovative approach to learning through AI and VR. Familiarize yourself with their products, clients, and company culture to tailor your application.
Highlight Relevant Experience: Make sure to emphasize your experience in customer-facing roles, especially in B2B, SaaS, or Edtech environments. Provide specific examples of how you've delighted customers and built strong relationships.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, include examples in your application that demonstrate your ability to communicate effectively and build trust with clients.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at VirtualSpeech
✨Show Your Customer-Centric Attitude
Make sure to highlight your customer-centric approach during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, especially in B2B or SaaS environments.
✨Demonstrate Your Interpersonal Skills
Since this role requires excellent interpersonal skills, be prepared to showcase your communication abilities. Practice articulating your thoughts clearly and engagingly, as you will need to build strong relationships with clients.
✨Familiarize Yourself with VirtualSpeech
Research VirtualSpeech and its products thoroughly before the interview. Understanding their offerings and how they benefit customers will allow you to discuss how you can contribute to their success effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share those stories.
