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- Tasks: Lead a dynamic team in a fast-paced online retail environment.
- Company: Join Sainsbury's, a leading UK retailer passionate about food and customer service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Develop your leadership skills while making a real impact on customer satisfaction.
- Qualifications: Experience in customer-focused roles; passion for team development is key.
- Other info: Opportunities for career progression within Sainsbury's and its family brands.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Lead Online Manager role at Sainsbury\âs 6 days ago Be among the first 25 applicants Join to apply for the Lead Online Manager role at Sainsbury\âs Get AI-powered advice on this job and more exclusive features. Our Lead Online Manager role is a brilliant step if youâre ready to stretch your leadership skills to fully own a management team and department. You will have clear accountability, realistic expectations and structured support. Itâs a win:win â we give you the time and space to coach your team and strengthen your leadership skills, and you help us to create even better in-store service for our customers and colleagues. Your leadership experience could be in any customer focussed industry, not necessarily Food Retail. In fact, weâre keen to nurture the broadest mindsets in order to grow a management team that operates effectively across the store, so donât worry if you donât have the technical knowledge, weâre looking primarily for the desire to achieve success through your people and a love for connecting with customers. What Youâll Be Doing Our purpose is that driven by our passion for food, together we serve and help every customer. Youâll be working in one of our busiest and most complex stores, reporting directly to the Store Manager and leading a team of managers. Itâs fast-paced. Every day will bring unexpected challenges. You wonât always have the answers â thatâs fine â but by solving short-term problems and making medium-term changes, youâll support your team to keep delivering. Online teams are bustling, picking, preparing and delivering online orders to our customersâ doorsteps. Managers here thrive on pace, keeping our vans moving and our customers happy, whilst being able to analyse key information as it lands and an ability to motivate your team, whether theyâre there with you in the store or out on the road. Specifically, your role is to set the direction of travel in your area for the next 1-3 months. What Success Looks Like Thereâs a lot to learn. Every day youâll be strengthening your existing leadership skills and adding new ones, hereâs how: Youâll be coaching, motivating and guiding your managers to work as a productive team, building their capabilities and leading them through change Youâve mastered helping your team put themselves in the customersâ shoes, taking genuine pride in how we deliver a better service and spot opportunities Youâll be leading through communication; clearly articulating how weâre performing and inspiring improvements for now, and the next quarter You will be developing yourself as the operational expert and acting as a role model for your team Youâre confident making decisions at pace and feel empowered and accountable to run your area of the store â and to deputise for the Store Manager About You You might currently be managing a smaller supermarket or convenience store or already in a team leadership role. Maybe youâre looking for a new challenge after a career break or transferring from another big store retail environment or another sector. Wherever youâre working now, youâve demonstrated you can make a difference. What matters most is you â that youâre motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, thatâs what our stores are all about. Where next? Join Sainsburyâs instore management teams and youâll enjoy the support and the opportunity to deliver excellence. When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you\âll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop. As one of our Lead Managers you could move into a Deputy Store Manager or Store Manager role with us. Youâll also be well placed for a leadership challenge in head office or across the Sainsburyâs family: Habitat, Tu, Argos, Sainsburyâs Bank and Nectar 360. Trust us â we know how to make the most of your potential. Added Benefits Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card â 10% discount off on your shopping at Sainsburyâs, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsburyâs every Friday and Saturday and 15% off at Argos every pay day. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension â weâll match 4-7.5% of your pension contributions. Sainsburyâs share scheme â build up an investment at discounted rates Wellbeing support â access to emotional support, counselling, legal and financial advice Colleague networks â link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. Please note this is for a regional vacancy which covers stores in Hampshire/Berkshire area. Click âapplyâ to start your Sainsburyâs journey Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Retail Referrals increase your chances of interviewing at Sainsbury\âs by 2x Sign in to set job alerts for âOnline Managerâ roles. 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Lead Online Manager employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Lead Online Manager
â¨Tip Number 1
Familiarise yourself with Sainsbury's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your leadership style with their expectations, making you a more attractive candidate.
â¨Tip Number 2
Highlight your experience in managing teams in fast-paced environments. Be ready to share specific examples of how you've motivated your team and handled challenges, as this role requires strong leadership under pressure.
â¨Tip Number 3
Network with current or former Sainsbury's employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
â¨Tip Number 4
Prepare to discuss your strategies for improving team performance and customer service. Think about how you can apply your past experiences to enhance Sainsbury's online operations, as this will demonstrate your proactive mindset.
We think you need these skills to ace Lead Online Manager
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Focus on achievements that demonstrate your ability to motivate teams and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your desire to lead a team. Use specific examples from your past roles to illustrate how youâve successfully managed teams and tackled challenges.
Showcase Relevant Experience: Even if your background isn't in food retail, emphasise any transferable skills from other customer-focused industries. Highlight your adaptability and willingness to learn about the specifics of the role.
Prepare for Potential Questions: Think about how you would handle common scenarios in a fast-paced environment. Be ready to discuss your problem-solving strategies and how you would motivate your team during busy periods.
How to prepare for a job interview at Sainsbury's
â¨Show Your Leadership Skills
As a Lead Online Manager, your leadership experience is crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past, focusing on coaching and motivating others to achieve their best.
â¨Demonstrate Customer Focus
Sainsbury's values customer service highly. During the interview, share instances where you put yourself in the customers' shoes and how that perspective helped improve service or resolve issues.
â¨Prepare for Fast-Paced Scenarios
The role involves handling unexpected challenges daily. Think of examples from your previous roles where you had to make quick decisions or adapt to changing circumstances, and be ready to discuss them.
â¨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing performance metrics or inspiring team improvements.
