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- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join Natwest Group, a leading financial services provider committed to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible rewards, generous holidays, and retirement contributions.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' financial journeys.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service are encouraged to apply.
- Other info: This is a temporary role until December 2025, with comprehensive training provided.
The predicted salary is between 20808 - 20808 £ per year.
Join us as a Customer Service, Personal Banker in Banbury You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. This job does not meet Skilled Worker visa sponsorship requirements. We’re offering this role on a temporary basis until 31st December 2025. What you\’ll do As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you’ll be: Having proactive conversations, understanding the needs of our customers and helping them with their banking needs. Completing general banking requests such as payments, balance inquiries, and transfers. Helping customers to understand the different ways they can bank with us and the range of services we can offer. Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience. The skills you\’ll need To be successful in this role, you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are essential, as you’ll need to highlight the benefits of our products and procedures to our customers in an easy-to-understand manner. You’ll also need: A passion for customer service and strong attention to detail. The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals. Strong interpersonal skills and the ability to work well as part of a team. The commitment to develop new skills and responsibilities. How we’ll reward you You’ll join us on a competitive salary starting at £ 26,010 pro-rata for the hours you work. You’ll also benefit from: A range of protection, healthcare, and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme. A generous holiday entitlement of 33 days, pro-rata for hours worked. A monthly contribution to your retirement fund. To find out more about the benefits we offer, check out our rewards and benefits page . What else you need to know Your working pattern You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9 am and 5 pm, Monday to Friday, with rotational Saturdays and some bank holidays. Your learning journey Your journey starts with a comprehensive training programme where you’ll gain a range of new skills and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities. #J-18808-Ljbffr
Personal Banker (6 months) employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker (6 months)
✨Tip Number 1
Familiarise yourself with the banking products and services offered by us. Understanding our offerings will allow you to engage in meaningful conversations with customers and demonstrate how you can help them achieve their financial goals.
✨Tip Number 2
Practice your communication skills, especially in explaining complex banking concepts in simple terms. This will be crucial in ensuring customers feel comfortable and informed about their banking options.
✨Tip Number 3
Showcase your customer service experience during any interactions. Highlight specific examples where you've gone above and beyond to assist customers, as this aligns perfectly with our commitment to outstanding service.
✨Tip Number 4
Be prepared to discuss how you handle pressure and meet targets. We value individuals who can thrive in a fast-paced environment while maintaining attention to detail and delivering excellent service.
We think you need these skills to ace Personal Banker (6 months)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills and any experience you have in banking or financial services.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your motivation to help customers achieve their financial goals. Use specific examples from your past experiences to demonstrate your skills and commitment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Personal Banker.
How to prepare for a job interview at NatWest Group
✨Show Your Customer-Centric Approach
Emphasise your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Communicate Clearly and Confidently
Strong communication skills are essential for a Personal Banker. Practice explaining banking concepts in simple terms, as you may need to do this with customers. Be prepared to discuss how you would handle complex queries in an easy-to-understand manner.
✨Demonstrate Attention to Detail
Since accuracy is crucial in banking, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to double-check your work and avoid errors, which will show your potential employer that you take this aspect seriously.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as dealing with a difficult customer or managing multiple tasks under pressure. Think of examples from your past experiences that highlight your problem-solving skills and ability to thrive in challenging situations.
