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- Tasks: Lead a dynamic telesales team, driving performance and conversion from inbound leads.
- Company: Join a forward-thinking company in the conveyancing sector, focused on growth and innovation.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and perks like free conveyancing and discounts.
- Why this job: Be part of a high-energy culture that values ambition, ownership, and career progression.
- Qualifications: Proven sales management experience, ideally in a telesales environment, with strong PPC knowledge.
- Other info: This is an office-based role in Altrincham, perfect for those ready to make an impact.
The predicted salary is between 40000 - 50000 £ per year.
Location: Altrincham Office Based
Full-Time | Permanent
Reports to: Chief Operating Officer
Salary: £40-50k base, OTE ~£60k
We are seeking a driven, strategic, and hands-on Telesales Team Manager to lead our dynamic conveyancing sales and onboarding team. You will be responsible for driving performance across hundreds of inbound leads each month, with a laser-focus on activity, responsiveness, and conversion.
This role is perfect for a proven sales leader with deep experience in telesales environments, excellent knowledge of lead generation through PPC, and a track record of building high-performing sales teams through process, energy, and data-led coaching.
Key Responsibilities- Sales Leadership & Conversion Performance
- Drive exceptional lead follow-up activity and speed across the team, ensuring maximum contact rates and aggressive pursuit of every opportunity.
- Own conversion performance end-to-end and deliver continual improvements in conversion ratio, revenue per lead, and contact effectiveness.
- Build a results-first, high-tempo culture in the sales team with real-time performance tracking, feedback, and momentum.
- Develop and maintain a performance-focused telesales operation - with scripts, call standards, audit criteria, and coaching plans.
- Lead Handling & Pipeline Management
- Own the inbound lead journey from first touch to conversion to a case.
- Work with Marketing and the BD team to ensure campaigns are generating leads that convert and match target customer profiles.
- Reporting & MI
- Analyse MI on contact rates, conversions, lead source performance, and team outputs.
- Prepare monthly reports for COO and contribute data insights to inform marketing spend, BD activity, and strategic focus.
- Benchmark performance against competitors, track pricing trends, and proactively report on threats and opportunities.
- Team Management & Development
- Lead, manage, and develop the Sales Team, instilling a culture of ambition, ownership, and structured progression.
- Implement and maintain a robust training plan, call quality framework, incentive scheme, and career pathway from welcome to quotes team.
- Recruit, onboard and upskill new starters, ensuring they are equipped to contribute early and grow into more senior roles.
- Business Development Collaboration
- Act as a key link between the sales team and Business Development to ensure strategic alignment, coordinated site movement tracking, and shared goals.
- Join BD calls where needed to support conversion reporting, quote strategy, or new site onboarding.
- Monitor referrer leads and ensure pricing is competitive and well-managed.
- Process & System Ownership
- Own and develop the leads and quoting system, working with IT and Ops to enhance usability, speed, and reporting capabilities.
- Carry out regular audits of call quality and service levels across both Sales and BD functions to ensure alignment with the PLS blueprint.
- Develop and maintain SLA/KPI dashboards for transparency and accountability.
- Proven experience in a Sales Manager role, ideally in a telesales-heavy, high-volume lead environment.
- Strong understanding of PPC-generated leads and how to optimise conversion funnels from paid sources.
- Demonstrable success in managing sales teams to exceed KPIs on activity and conversion.
- Experience creating scripts, sales processes, call audits, and performance frameworks.
- Outstanding communication and coaching skills, with the ability to drive energy, focus, and results.
- High attention to detail, strong organisational habits, and ability to work with MI/data.
- Experience within legal or property industries preferred, but not essential.
- Competitive salary with performance-based bonuses.
- Career development opportunities and leadership training.
- A collaborative and energetic team environment.
- 25 days holiday + Bank Holidays, with buy/carry options.
- Benefits: death in service, EAP & counselling, salary sacrifice (tech, gym, childcare, car).
- Perks: free conveyancing, mortgage advice, staff discounts, and more.
Ready to Lead a Winning Team? If you’re passionate about sales, leadership, and making an impact - apply now and take the next step in your sales leadership journey.
Please note: We do not accept unsolicited CVs from agencies. We are not bound by any terms and conditions in relation to unsolicited profiles submitted without prior agreement.
Telesales Manager employer: PLS Solicitors
Contact Detail:
PLS Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in telesales and lead generation, especially focusing on PPC strategies. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can optimise conversion funnels during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in managing sales teams, particularly in high-volume environments. Be ready to share specific examples of how you've driven performance and improved conversion rates, as this will demonstrate your capability to lead our dynamic team.
✨Tip Number 3
Showcase your ability to analyse data and derive actionable insights. Familiarise yourself with key performance indicators (KPIs) relevant to telesales, as being able to discuss how you would implement and track these metrics will set you apart from other candidates.
✨Tip Number 4
Highlight your coaching and development skills by preparing examples of how you've successfully trained and upskilled team members in the past. This will illustrate your commitment to building a high-performing sales culture, which is crucial for this role.
We think you need these skills to ace Telesales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telesales and sales management. Focus on quantifiable achievements, such as conversion rates and team performance metrics, to demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales leadership and how your background aligns with the responsibilities outlined in the job description. Mention specific experiences that showcase your ability to drive performance and manage teams effectively.
Showcase Relevant Skills: Emphasise your understanding of PPC-generated leads and your experience in optimising conversion funnels. Highlight your communication and coaching skills, as these are crucial for the role.
Prepare for Potential Questions: Anticipate questions related to your sales strategies, team management style, and how you handle performance tracking. Be ready to discuss specific examples from your past roles that demonstrate your capabilities.
How to prepare for a job interview at PLS Solicitors
✨Showcase Your Sales Leadership Experience
Be prepared to discuss your previous roles in sales management, particularly in telesales environments. Highlight specific examples where you successfully led a team to exceed KPIs and improved conversion rates.
✨Demonstrate Your Understanding of PPC Leads
Since the role requires knowledge of PPC-generated leads, come equipped with insights on how to optimise conversion funnels. Discuss any strategies you've implemented in the past that have led to successful lead generation and conversion.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-time challenges. Prepare scenarios where you had to improve team performance or manage a difficult lead situation, showcasing your strategic thinking.
✨Emphasise Your Coaching and Development Skills
The role involves leading and developing a sales team, so be ready to talk about your coaching style. Share examples of how you've implemented training plans or performance frameworks that have helped team members grow and succeed.
