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- Tasks: Lead and optimise our Delivery Team for NHS autism and ADHD care.
- Company: Paloma Health is revolutionising NHS children's autism and ADHD assessments, making them accessible and timely.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and share options.
- Why this job: Join a mission-driven team focused on transforming healthcare access for families in need.
- Qualifications: 6-7 years of management experience in healthcare, with strong operational and leadership skills required.
- Other info: Hybrid working model with a supportive culture prioritising staff well-being and career development.
The predicted salary is between 60000 - 84000 £ per year.
Join to apply for the Senior Care Delivery Manager role at Paloma Health Join to apply for the Senior Care Delivery Manager role at Paloma Health Get AI-powered advice on this job and more exclusive features. This range is provided by Paloma Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Paloma Health Building Paloma Health to make NHS children\’s autism and ADHD care accessible for families and affordable for the NHS. Medical doctor by training. About Paloma Health We aim to provide families with high-quality NHS children’s autism and ADHD assessments and care within 4 weeks of GP referral. We were founded as we did not think it is right that families are waiting 2-5 years for NHS children’s autism and ADHD assessments, and this crisis has recently been highlighted by the Children’s Commissioner for England: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/ Our success is driven by our fantastic team, as well as our constant focus on redesigning care pathways, building fantastic software, and innovating in care workforce models. How is Paloma Health different? We are clinically-led and Care Quality Commission (CQC) registered, with a friendly and approachable team We have built our own software platform to: Give our patients a more consumer-like experience of healthcare Free our clinicians from admin to focus on patient care Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allows us to move fast The Opportunity The Senior Care Delivery Manager will be pivotal in overseeing and optimising how our Delivery Team supports the families referred to our NHS services. This Delivery Team includes Care Coordinators and Autism and ADHD Assessors from broad professional backgrounds, including clinical psychologists, nurses, and speech and language therapists. This Senior Manager will have a strong operational mindset, a passion for process improvement, and a commitment to ensuring the highest standards for the families we serve. Working cross-functionally with our Product and Clinical Quality Teams, you will lead and mentor team managers (who line-manage our Care Coordinators and Assessors), drive process excellence, and foster a positive and productive work environment. You will be instrumental in ensuring our Delivery Team is well-trained and compliant and consistently provides exceptional outcomes for families. If you demonstrate success in this role, you may take on further responsibilities and can be promoted to ‘Head of’ Care Delivery. Responsibilities Delivery Team Leadership and Development: Line manage team managers, oversee Assessors and Care Coordinators, and foster a high-performing and constantly developing team environment Team Culture: Cultivate a positive environment, promote a \”can-do\” attitude, and maintain team engagement and motivation. Care Pathway Excellence: Partner with our Product and Clinical Quality Team to ensure adherence to our care pathway curricula and manage audits, complaints, and contested outcomes. Process Improvement: Partner with our Product Team to audit non-clinical processes (e.g., scheduling, communication, CCTs) and continuously identify and implement improvements. Compliance: Partner with our People Team to ensure team members maintain current training, qualifications, and registrations. What qualities will you bring to the role? A passion for healthcare/healthtech and supporting the needs of our families. Strong operational skills, including project and change management, as well as process analytics and improvement Excellent leadership and team management skills, with the ability to motivate and develop others with empathy A positive startup/scaleup mindset, including a solutions-oriented approach, a \”can-do\” attitude, and resilience Exceptional communication and interpersonal skills, with the ability to foster a positive and collaborative work environment across functions. A commitment to ensuring compliance, service quality, and continuous improvement. What qualifications and experience will you bring? Required: At least 6-7 years experience, either directly or via reports, managing large teams (20 FTE minimum) in a fast-growing environment, including leading areas such as capacity planning, hiring, rota and scheduling, development, and supporting well-being. Demonstrable track record of achieving business goals against deadlines. Experience within healthcare, ideally line managing healthcare professionals. Experience with workflow management tools (e.g., Jira, Asana, Monday.com, Trello) or operational reporting systems (e.g., Salesforce reporting, Tableau, Power BI, custom internal dashboards). Formal qualifications or training in project management (e.g., PMP, PRINCE2, Agile certifications), operations management (e.g., Lean Six Sigma, APICS), or a related field (e.g., Business Analysis, Change Management Institute certification). Experience with change management methodologies (e.g., Prosci ADKAR, Kotter\’s 8-Step Change Model, Lewin\’s Change Management Model) or formal certification in change management (e.g., Prosci Change Management Certification, ACMP CCMP, APMG International Change Management, or Change Management Institute (CMI) Accreditation). Experience of working in cross-functional squads/teams Why Join Us? At Paloma Health, you’ll be part of a mission-driven organisation transforming access to healthcare for patients in England. We offer: A strong and positive culture prioritising staff well-being, transparency, and career development. Protected time and budget for team connection, learning, and community-building. Salary of £60,000 per year, with some flexibility based on experience. Annual salary reviews, 5% employer pension, and company laptop. Share options in Paloma Health. We all benefit from our success! A unique leave benefits package, including 25 days of annual leave, plus your birthday off, plus 10 days of paid sabbatical leave every three years. Time commitment: Full time. Location: Hybrid working, three days in the London office and two flexible for home or office. We consider flexible working requests if this is not possible for you. Reporting to: VP Product & Operations Equality & Diversity: Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristics. Application process: Please complete your application on our website. The deadline is 11th June. We understand that applying for a new job takes a lot of work, and we value your time. We are looking forward to reading your application. Join us in revolutionising access to NHS autism and ADHD care in England! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Project Management Industries Hospitals and Health Care Referrals increase your chances of interviewing at Paloma Health by 2x Get notified about new Service Manager jobs in London Area, United Kingdom . 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Senior Care Delivery Manager employer: Paloma Health
Contact Detail:
Paloma Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Care Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by families dealing with autism and ADHD. Understanding these issues will not only help you connect with the mission of Paloma Health but also demonstrate your commitment to improving care pathways.
✨Tip Number 2
Network with professionals in the healthcare and healthtech sectors, especially those who have experience in managing teams or projects related to autism and ADHD care. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your operational skills by discussing relevant experiences where you've successfully implemented process improvements or managed large teams. Highlighting these achievements can set you apart as a strong candidate for the Senior Care Delivery Manager role.
✨Tip Number 4
Prepare to discuss your approach to fostering a positive team culture and how you would motivate and develop your team. Paloma Health values a supportive environment, so demonstrating your leadership style will be crucial during interviews.
We think you need these skills to ace Senior Care Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare management, particularly in leading large teams and process improvement. Use specific examples that demonstrate your operational mindset and leadership skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare and your commitment to improving care pathways. Mention how your background aligns with Paloma Health's mission and values, and provide examples of your success in similar roles.
Highlight Relevant Qualifications: Clearly list any formal qualifications or certifications related to project management, operations management, or change management. This will help demonstrate your expertise and suitability for the Senior Care Delivery Manager role.
Showcase Leadership Experience: Emphasise your experience in managing teams, especially in fast-paced environments. Provide details on how you've motivated and developed team members, and how you’ve fostered a positive work culture in previous roles.
How to prepare for a job interview at Paloma Health
✨Show Your Passion for Healthcare
Make sure to express your genuine interest in healthcare and how it impacts families. Share personal stories or experiences that highlight your commitment to improving care pathways, especially for children with autism and ADHD.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed large teams in the past. Discuss your approach to motivating team members and fostering a positive work environment, as this role requires strong leadership and team management skills.
✨Highlight Process Improvement Experience
Be ready to discuss specific instances where you've identified inefficiencies and implemented changes that led to better outcomes. This could include your experience with workflow management tools and methodologies like Lean Six Sigma or Agile.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, think of examples where you've successfully collaborated across functions. Emphasise your communication skills and how you can bridge gaps between different departments to achieve common goals.
