Customer Success Manager - Fixed Term Contract

Customer Success Manager - Fixed Term Contract

London Temporary 28800 - 43200 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Manage customer relationships and ensure their needs are met post-contract.
  • Company: Join Paysafe, a leading payments platform with 29 years of experience in the industry.
  • Benefits: Enjoy a hybrid working model with remote options and a vibrant office in central London.
  • Why this job: Be part of a dynamic team focused on client satisfaction and innovative payment solutions.
  • Qualifications: Experience in a similar role and understanding of the payments landscape is essential.
  • Other info: Paysafe values diversity and promotes a respectful work environment for all.

The predicted salary is between 28800 - 43200 £ per year.

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Our preference is for the job holder to be based in London so that they can follow our preferred hybrid working model of working remotely while also being able to work an average of three days per week from our office in central London.

Responsible for developing enterprise customer relationships from contract signature, through the implementation/delivery stage, ensuring that the customer needs are met and there is no barrier preventing the processing of full volume projected activity. Working closely with each customer once live, the focus will be on solving problems, escalations, addressing day to day needs, ensuring high levels of client satisfaction, and addressing any areas of concern to promote retention and loyalty. This role will also look at the short and long term goals of the client, working closely with the Sales & Account management teams when opportunities for new products/services.

Some of the key responsibilities of a Customer Success Manager include:

  • Building and maintaining strong, long-lasting customer relationships
  • Developing a deep understanding of customer needs and requirements
  • Ensuring the timely and successful delivery of solutions according to customer needs and objectives
  • Identifying opportunities for growth within existing customer accounts and liaising with the AM team accordingly
  • Collaborating with all internal teams to ensure customer satisfaction and retention
  • Providing technical support and guidance to customers, assisting with any communication of incidents or activities that directly affect the enterprise customer group
  • Production of monthly reports for client consumption or internal needs on performance of the customers
  • Monitoring customer feedback and responding to customer inquiries and concerns
  • Keeping up-to-date with product developments and updates

Requirements:

  • Experience working in a similar role
  • Understanding of the payments landscape
  • Ability to influence stakeholders and present data and information

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Customer Success Manager - Fixed Term Contract employer: Amed Commercial Refrigeration Equipment Co., Ltd

Paysafe is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the flexibility of a hybrid working model in the vibrant city of London. With a strong focus on employee growth and development, team members are encouraged to build meaningful relationships with clients while enjoying the benefits of working within a leading payments platform that values innovation and collaboration. Join us to be part of a diverse team dedicated to delivering outstanding customer success and driving impactful solutions in the global entertainment sector.
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Contact Detail:

Amed Commercial Refrigeration Equipment Co., Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Success Manager - Fixed Term Contract

✨Tip Number 1

Familiarise yourself with the payments landscape, especially focusing on digital wallets and online cash solutions. Understanding the industry trends and challenges will help you engage in meaningful conversations during interviews.

✨Tip Number 2

Network with current or former employees of Paysafe on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Customer Success Manager role, which can be invaluable during your discussions.

✨Tip Number 3

Prepare to discuss specific examples of how you've built and maintained customer relationships in previous roles. Highlighting your problem-solving skills and ability to ensure client satisfaction will resonate well with the hiring team.

✨Tip Number 4

Stay updated on Paysafe's latest product developments and any recent news about the company. This knowledge will not only show your enthusiasm for the role but also allow you to ask informed questions during the interview.

We think you need these skills to ace Customer Success Manager - Fixed Term Contract

Customer Relationship Management
Problem-Solving Skills
Stakeholder Management
Technical Support
Data Analysis
Communication Skills
Project Management
Understanding of Payment Processing
Client Satisfaction Focus
Report Production
Collaboration Skills
Adaptability
Time Management
Conflict Resolution

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer success or similar roles. Emphasise your understanding of the payments landscape and any specific achievements that demonstrate your ability to build strong customer relationships.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to solve problems and ensure customer satisfaction.

Showcase Relevant Skills: Highlight skills that are crucial for a Customer Success Manager, such as stakeholder influence, data presentation, and technical support. Use specific examples from your past experiences to illustrate these skills.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.

How to prepare for a job interview at Amed Commercial Refrigeration Equipment Co., Ltd

✨Understand the Payments Landscape

Make sure to brush up on your knowledge of the payments industry. Familiarise yourself with current trends, challenges, and innovations in payment processing, digital wallets, and online cash solutions. This will show your potential employer that you are genuinely interested in the field and can contribute valuable insights.

✨Demonstrate Relationship-Building Skills

As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully developed and maintained customer relationships. Highlight how you addressed their needs and ensured satisfaction, as this will resonate well with the interviewers.

✨Showcase Problem-Solving Abilities

Be ready to discuss specific instances where you've solved problems for clients or stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to handle escalations and ensure client satisfaction effectively.

✨Prepare for Technical Questions

Since the role involves providing technical support, expect questions related to troubleshooting and guiding customers through issues. Brush up on common technical scenarios you might encounter in the payments sector, and be prepared to explain how you would assist customers in those situations.

Customer Success Manager - Fixed Term Contract
Amed Commercial Refrigeration Equipment Co., Ltd
A
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