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- Tasks: Lead a team of receptionists and ensure smooth front desk operations.
- Company: Join a charming boutique hotel nestled in the stunning New Forest.
- Benefits: Enjoy 28 days holiday, flexible rota management, and a duvet day on your birthday.
- Why this job: Be the first point of contact for guests and shape their experience in a vibrant team.
- Qualifications: Looking for organised, communicative individuals with a keen eye for detail.
- Other info: Experience with Rezlynx and ResDiary is a bonus, but not essential.
The predicted salary is between 28800 - 43200 £ per year.
We’re on the lookout for a warm, professional and highly organised Head Receptionist to lead our front desk team of four in the heart of the beautiful New Forest.
As the first point of contact for our guests, you’ll set the tone for their entire experience. You’ll also play a key leadership role—working closely with the Head Housekeeper, driving front office processes, and ensuring everything runs like clockwork.
What you’ll do:
- Lead and motivate a team of 3 receptionists
- Manage the rota to meet the needs of the business
- Ensure smooth day-to-day front desk operations
- Work collaboratively with housekeeping and other departments
- Maintain a high standard of customer care and attention to detail
- Handle guest feedback with professionalism and care
What we’re looking for:
- A process-driven mindset and exceptional organisational skills
- A natural communicator who thrives in a team setting
- High attention to detail and a calm, proactive approach
- Experience with Rezlynx and ResDiary is a plus, but not essential
The details:
- 40 hours per week over 5 days
- Includes some sleepover shifts
- 28 days holiday plus an extra duvet day on your birthday
- Service charge included
- The rota will be yours to manage, giving you flexibility while meeting business needs
If you’re ready to take the next step in your hospitality career, we’d love to hear from you!
Head Receptionist employer: New Forest Hotels
Contact Detail:
New Forest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Familiarise yourself with the New Forest area and the boutique hotel scene. Understanding local attractions and amenities will help you engage with guests and provide them with tailored recommendations, showcasing your knowledge during the interview.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific situations where you motivated staff or improved processes, as this will resonate well with the hiring team.
✨Tip Number 3
Brush up on your customer service skills and be ready to discuss how you handle guest feedback. Prepare anecdotes that illustrate your calm and proactive approach to resolving issues, which is crucial for a Head Receptionist role.
✨Tip Number 4
If you have experience with Rezlynx and ResDiary, make sure to mention it. If not, consider doing a bit of research or even a short online course to familiarise yourself with these systems, showing your commitment to learning and adapting.
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership. Emphasise any previous roles where you managed a team or improved front desk operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've handled guest feedback or improved customer service in past roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisational abilities, communication skills, and attention to detail. If you have experience with Rezlynx or ResDiary, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at New Forest Hotels
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and managed a team in the past.
✨Demonstrate Your Organisational Abilities
Highlight your exceptional organisational skills during the interview. Discuss how you manage daily operations and ensure everything runs smoothly, especially in a busy environment like a hotel.
✨Emphasise Customer Care
Since you'll be the first point of contact for guests, it's crucial to convey your commitment to high standards of customer care. Share specific instances where you've handled guest feedback or resolved issues effectively.
✨Familiarise Yourself with Relevant Software
While experience with Rezlynx and ResDiary is a plus, showing that you're willing to learn and adapt to new systems can set you apart. Mention any similar software you've used and your ability to pick up new tools quickly.
