At a Glance
- Tasks: Be the face of our store, welcoming customers and creating a fun shopping experience.
- Company: Join a pioneering, employee-owned cosmetics brand committed to making a positive impact.
- Benefits: Enjoy flexible shifts, competitive pay, bonuses, and ongoing training opportunities.
- Why this job: This role offers a vibrant culture, teamwork, and the chance to make customers' days unforgettable.
- Qualifications: A passion for customer service and teamwork is essential; no prior experience required.
- Other info: Drop in for a chat to learn more and complete a trial shift as part of the application.
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day’s work deserves a fair day’s pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role: In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Think you’ve got what it takes? Come in and have a chat with us! We strongly encourage applicants to drop in and have a chat regarding the position, so that we can answer any further questions you might have. This drop-in chat is considered part of the application process and, as such, applicants are more likely to be considered for interview. Applicants will be required to work a 45 minute shopfloor trial, either after the drop-in chat, or if you’re pressed for time, you can return at some point during the drop-in period - please see the dates in the key information section below. Your trial shift cannot go ahead without proof of Right To Work documents, so please do make sure you bring them with you.
Key Information:
- Hours available: 8 hours per week - plus potential overtime, dependent on the needs of the business
- Application Deadline: Saturday 28th June, 2025
- Drop-in/informal chats: 16th-22nd June, 27th-29th June, 1st-5th July - during shop opening hours
- Trial shifts: Either after your drop in chat, dependent on you having your Right to Work in the UK documents to hand, alternatively, schedule your Trial shift for another time during the drop-in period.
- Interview Dates: 8th - 12th July
- Start Date and Training: Tuesday 22nd July and Tuesday 29th July - applicants must be available on both of these days.
Key Responsibilities:
- Greet customers warmly and create a welcoming store environment.
- Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
- Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
- Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
- Maintain a clean, tidy, and visually appealing shop floor.
- Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
- Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
- Actively control store costs, such as product waste, to help meet the shop's budget.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
- Work on in-store and external events to leave lasting impressions on customers.
Skills and Experience:
- Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
- Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Retail - Sales Assistant employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail - Sales Assistant
✨Tip Number 1
Make sure to visit the store during the drop-in chat period. This is a great opportunity to meet the team and show your enthusiasm for the role in person, which can really set you apart from other candidates.
✨Tip Number 2
Prepare to engage with customers during your trial shift. Think about how you can create a welcoming atmosphere and demonstrate your product knowledge, as this will be key to impressing the hiring team.
✨Tip Number 3
Familiarise yourself with the brand's values and products before your drop-in chat. Being able to discuss how you align with their mission and how you can contribute to their goals will make a strong impression.
✨Tip Number 4
During your interactions, highlight your teamwork skills. Share examples of how you've successfully collaborated with others in previous roles, as this is crucial for creating a positive work environment in the store.
We think you need these skills to ace Retail - Sales Assistant
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the company's values and culture. Highlight your alignment with their commitment to diversity, customer service, and ethical practices in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail or customer service. Emphasise any previous roles where you provided exceptional customer experiences or worked as part of a team.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and teamwork. Mention specific examples of how you've created memorable experiences for customers in the past.
Prepare for the Drop-in Chat: Since the drop-in chat is part of the application process, prepare by thinking about questions you might want to ask. Be ready to discuss your experience and how you can contribute to the store's success.
How to prepare for a job interview at Lush
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable interactions.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss previous experiences where you collaborated with colleagues to achieve goals, as teamwork is essential in this role.
✨Know the Products Inside Out
Familiarise yourself with the company's products before the interview. Being able to discuss specific items and their benefits will show that you're proactive and genuinely interested in the role.
✨Prepare for the Shop Floor Trial
Since you'll be required to complete a shop floor trial, think about how you can engage with customers during this time. Practice greeting customers warmly and offering product recommendations to showcase your skills.