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For Companies At a Glance
- Tasks: Help match people with their ideal homes in a dynamic lettings service.
- Company: Join Mansfield District Council, dedicated to improving local housing solutions.
- Benefits: Enjoy flexible hours and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and a knack for organisation are essential.
- Other info: A basic DBS check is required for this role.
The predicted salary is between 15350 - 16361 £ per year.
The Housing Needs service is recruiting for a Housing Choice Officer to work within the local authority's choice-based lettings service.
You will play a key role in ensuring the council's choice-based lettings scheme is allocated and appropriately matched from the housing register.
Ideal candidates will have excellent customer service skills and be able to respond effectively to customer inquiries. You should also be highly organized, motivated, and possess a creative approach to service delivery.
Additional Information: The postholder will require a basic DBS check.
Housing Choice Officer employer: Mansfield District Council
Contact Detail:
Mansfield District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Choice Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and the choice-based lettings system. Understanding how these processes work will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former Housing Choice Officers if possible. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, which can help you tailor your approach during the application process.
✨Tip Number 3
Demonstrate your customer service skills through examples from previous roles. Be prepared to discuss specific situations where you effectively resolved issues or improved service delivery, as this is crucial for the Housing Choice Officer position.
✨Tip Number 4
Research Mansfield District Council's values and recent initiatives in housing. Aligning your personal values with those of the council can make a strong impression and show that you're committed to their mission.
We think you need these skills to ace Housing Choice Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Housing Choice Officer. Highlight key skills such as customer service, organisation, and creativity in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the requirements of the role. Use specific examples from previous jobs that demonstrate your ability to handle customer inquiries and manage housing allocations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the housing sector and your motivation to work with the Mansfield District Council. Mention how your skills can contribute to their choice-based lettings service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mansfield District Council
✨Showcase Your Customer Service Skills
As a Housing Choice Officer, excellent customer service is crucial. Prepare examples of how you've effectively handled customer inquiries in the past, demonstrating your ability to empathise and resolve issues.
✨Demonstrate Organisational Skills
Being highly organised is key for this role. Be ready to discuss how you manage your time and prioritise tasks, especially when dealing with multiple housing applications or customer requests.
✨Highlight Your Creative Problem-Solving
The job requires a creative approach to service delivery. Think of instances where you've had to think outside the box to solve a problem or improve a process, and be prepared to share these during the interview.
✨Research the Council's Housing Schemes
Familiarise yourself with the council's choice-based lettings scheme and any recent developments in local housing policies. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
