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- Tasks: Support customers and the sales team with queries, orders, and samples.
- Company: Join the UK's largest manufacturer of innovative, lightweight roofing systems.
- Benefits: Earn up to £22,000 plus bonuses, enjoy 30 days leave, and participate in social events.
- Why this job: Be part of a fast-paced, family-run company focused on sustainability and quality.
- Qualifications: Motivated, energetic, and organized individuals with strong communication skills are ideal.
- Other info: High-quality training and fast progression opportunities await you!
The predicted salary is between 21600 - 30800 £ per year.
Do you enjoy speaking with customers? Are you organised and great with administration? This might be the role for you!
The company
Our client is an innovative, fast-paced, and growing company. They invented a lightweight roofing system to supply the construction industry and are now the UK’s largest manufacturer. Some key features that make them unique:
- 10x faster to install than traditional systems
- Lightweight, making working environments safer
- Low cost
- Sustainable – systems are designed with the environment in mind and recycle over 3 million kilograms of plastic each year.
- A focus on high-quality
- Supporting the local economy by using local suppliers and distribution networks
- Anti-vandal – systems are made far more durable than traditional systems, reducing the risk of vandalism and increasing security.
- Versatility – supplying to all types of buildings, from houses and garages to schools, offices, warehouses, and even log cabins!
The role
Joining an upbeat and motivated team, you\’ll be providing support to customers and the sales team. Responsibilities include:
- Responding to customer queries
- Building relationships with customers and delivering outstanding customer service
- Estimating materials required to complete jobs
- Organising and sending out samples to customers
- Generating quotations and processing orders for new and existing customers
- Updating the company’s administrative online system (CRM)
- Enquiry follow-up via phone and email.
The package
As well as the opportunity to join an innovative, family-run company offering fast progression opportunities, you will receive:
- Up to £22,000 annual salary + (OTE Bonus between 5k-10k per annum)
- High-quality training which will help you develop within the company
- WPA Cash Plan
- 30 days annual leave (including bank holidays)
- Pension
- Regular company social events
To be successful, you will…
…be motivated, energetic and enthusiastic
…be a confident and clear communicator both verbally and written
…be a well-organised team player
…be able to work under pressure
…be able to build relationships with customers
Apply!
If you’re looking to join an exciting and progressive company in which you’ll learn, develop and progress, apply now!
Fixed-Fee Placements | Customer Service Representative employer: Fixed-Fee Placements
Contact Detail:
Fixed-Fee Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed-Fee Placements | Customer Service Representative
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've successfully handled customer queries in the past, as this will demonstrate your ability to build relationships and deliver outstanding service.
✨Tip Number 2
Familiarize yourself with the company's innovative roofing systems and their benefits. Being knowledgeable about their products will help you engage more effectively with customers and show that you're genuinely interested in the role.
✨Tip Number 3
Highlight your organizational skills by discussing any experience you have with administrative tasks or CRM systems. This will reassure the hiring team that you can manage multiple responsibilities efficiently.
✨Tip Number 4
Prepare to discuss how you handle pressure and tight deadlines. Providing examples of past experiences where you thrived under pressure will illustrate your ability to perform well in a fast-paced environment.
We think you need these skills to ace Fixed-Fee Placements | Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what the company is looking for.
Showcase Your Communication Skills: Since the role emphasizes customer interaction, emphasize your verbal and written communication skills in your CV and cover letter. Provide examples of how you've successfully communicated with customers in the past.
Highlight Organizational Abilities: The job requires strong organizational skills. Mention any relevant experience where you managed multiple tasks or projects efficiently. Use specific examples to demonstrate your ability to stay organized under pressure.
Express Enthusiasm: Convey your motivation and enthusiasm for the role and the company in your application. Explain why you are excited about the opportunity to work with an innovative company and how you can contribute to their success.
How to prepare for a job interview at Fixed-Fee Placements
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Highlight your motivation for working in customer service and how you align with their innovative approach.
✨Demonstrate Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Be ready to showcase your ability to convey information clearly and build relationships.
✨Highlight Your Organizational Skills
Discuss your experience with administration and organization. Mention any tools or methods you use to stay organized, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Anticipate questions about handling customer queries or resolving issues. Think of specific situations where you successfully managed customer expectations or provided outstanding service.
