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- Tasks: Lead a team to ensure outstanding service and operational excellence in depot management.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a difference.
- Benefits: Enjoy competitive pay, 33 days holiday, bonuses, and discounts on retail perks.
- Why this job: Grow your management skills while making a positive impact in the community.
- Qualifications: Supervisory experience, strong communication skills, and a full UK driving licence required.
- Other info: Be part of a family-owned business committed to ethical practices and sustainability.
The predicted salary is between 29120 - 40800 £ per year.
Overview: This role is 40 hours per week, working any 5 in 6 days (closed Sundays). The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:
- Customer Services
- Delivery fleet
- Cold store Warehouse
£14.00 per hour + bonus + benefits.
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We are dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities: An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers. You will help to drive the consistent delivery of established processes and operational standards. You’ll track the team’s performance against achieving daily, weekly and monthly targets. Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role. The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance. You’ll be ready and willing to get involved in the day-to-day tasks if needed, including deliveries (so a full UK driving licence is essential).
About you: This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.
Essential Skills & Experience:
- Experience in a supervisory role - leading and motivating a team to achieve shared objectives
- Strong communication skills
- Customer service ethos
- Confident using IT systems
- Strong influencing skills
- Able to understand and influence KPIs
- Problem solving skills
- Full driving license - You must have held a UK manual driving license for at least 2 years
Desirable Skills & Experience:
- Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
- Some knowledge of commercial / P&L / budget management
- Health & safety training
- Food safety training
- Coaching skills
- Experience of developing a team
- Experience of implementing operational policies and processes
Personal Qualities:
- A can-do attitude, a positive outlook, and the tenacity to deliver results.
- A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.
- A strong leader who inspires trust in their team
- Can communicate well with everyone in order to deliver the ‘day job’
- Coaches the team to improve every day
- Takes accountability
- Sets the bar in terms of what is acceptable in terms of standards and service
- Fosters and develops strong working relationships within the team and the wider business
- Has a real passion for making a real difference in the community
- Ensures that the customer is at the heart of every decision
- Passion, energy, commitment, and the ambition to succeed
- Willingness to lead from the front – role-model the way and be ‘hands-on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store
Company Benefits:
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values: As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we are on a mission to build an inclusive workplace where everyone reaches their full potential.
Depot Operations Supervisor (WFF) employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Depot Operations Supervisor (WFF)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Depot Operations Supervisor. Understanding the day-to-day tasks, such as health & safety and stock management, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. Be ready to discuss specific situations where you influenced KPIs or improved operational performance.
✨Tip Number 3
Research Wiltshire Farm Foods and their commitment to customer service and sustainability. Being able to align your personal values with theirs can make a strong impression during your discussions.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of examples where you've successfully tackled challenges in a supervisory role, especially in logistics or customer service environments.
We think you need these skills to ace Depot Operations Supervisor (WFF)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and tasks associated with the Depot Operations Supervisor position. Familiarise yourself with the key aspects of the role, such as team leadership, operational standards, and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in supervisory roles, customer service, and any specific skills mentioned in the job description, such as problem-solving and communication skills. Use clear examples to demonstrate how you've successfully led teams or improved operational performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of their commitment to customer service and ethical practices. Explain why you are a good fit for the team and how your values align with those of Wiltshire Farm Foods.
Highlight Relevant Skills: In your application, emphasise essential skills such as strong communication, IT proficiency, and the ability to influence KPIs. If you have any desirable skills like health & safety training or experience in budget management, be sure to include those as well.
How to prepare for a job interview at apetito
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Depot Operations Supervisor. Familiarise yourself with the key tasks such as health & safety, stock management, and team performance tracking.
✨Showcase Leadership Skills
Be prepared to discuss your experience in leading and motivating teams. Highlight specific examples where you've successfully driven performance or improved team dynamics, as this role requires strong leadership qualities.
✨Demonstrate Customer Service Ethos
Since customer service is at the heart of this role, be ready to share instances where you've gone above and beyond for customers. This will show your commitment to delivering outstanding service.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to overcome challenges in a supervisory role and how you approached those situations effectively.
