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- Tasks: Support and troubleshoot large HPC systems while ensuring compliance with strict SLAs.
- Company: Join a leading tech company dedicated to delivering exceptional customer service and innovative solutions.
- Benefits: Receive comprehensive training, mentoring, and opportunities for professional growth in a dynamic environment.
- Why this job: Be part of a collaborative team, work with cutting-edge technology, and make a real impact.
- Qualifications: Strong problem-solving skills, excellent communication, and a proactive approach are essential.
- Other info: Must be able to obtain security clearance; flexibility and travel may be required.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a Technology Customer Engineer to join us to provide Hardware and Software support onsite on large HPC (High Performance Computing) systems for a prestigious UK customer located in the Heathrow and Slough area. As a resident technical Customer Engineer, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.
The tasks will include (but not limited to):
- The primary role is to carry out the troubleshooting of hardware and triage of failures on nodes.
- The engineer will be made aware that HPC parts can be heavy. System blades vary in weight from 24Kg to nearly 30kg.
- Server lifts are used to remove/install the system blades.
- The engineer must document the fault accurately for each faulty piece of hardware to enable the onsite team a chance of repairing the items.
- The engineers must be self-motivated to look for work by monitoring the onsite ticket system.
- The engineer will learn to elevate cases when required so that additional help can be requested.
- Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.
- Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.
- Ensure compliance with customer rules for change management controls.
- Provide a professional and positive approach to the customer in the execution of all duties.
- Follow technical escalation procedures to ensure critical issues receive maximum focus.
- Must be able to obtain Security clearance.
Required skills and attributes:
- Server repairs.
- Knowledge of parallel filesystems, such as Lustre, is desirable.
- Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.
- Excellent communication skills, both written and verbal are required.
- An ability to stay calm and professional under pressure while working to strict deadlines is essential.
- The candidate should be flexible and be able to travel when required.
- Working in Datacentres.
- Competent dealing with Call management.
- Competent with Microsoft Office and similar software.
- Confident, collaborative working style & exceptional customer service skills being able to communicate effectively at all levels.
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
- Proactive approach to work activities & support of colleagues.
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
Desirable:
- Server repair and upgrade.
- Have good knowledge of working in Data Centres.
- Knowledge of data cabling.
- In-depth working knowledge of Linux.
- Knowledge of parallel filesystems.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Technology Customer Engineer (HPC) employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Customer Engineer (HPC)
✨Tip Number 1
Familiarise yourself with High Performance Computing (HPC) systems and their components. Understanding the hardware and software involved will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for server repairs and parallel filesystems like Lustre. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively collaborated with teams in the past. Highlighting your ability to maintain professionalism under pressure will resonate well with the hiring team.
✨Tip Number 4
Be proactive in researching the company culture and values. Understanding their commitment to customer service and teamwork will allow you to align your responses during the interview, demonstrating that you're a great fit for their team.
We think you need these skills to ace Technology Customer Engineer (HPC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hardware and software support, particularly in High Performance Computing (HPC) systems. Emphasise any previous roles that involved troubleshooting, server repairs, or working in data centres.
Craft a Strong Cover Letter: Write a cover letter that showcases your analytical problem-solving skills and ability to work under pressure. Mention specific examples of how you've successfully managed similar tasks or challenges in the past.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you demonstrate your written and verbal communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with customers or team members.
Show Enthusiasm for Learning: Express your eagerness to learn and adapt, especially regarding the training and mentoring opportunities mentioned in the job description. Highlight any relevant certifications or courses you've completed that relate to HPC or server management.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of HPC systems, server repairs, and parallel filesystems like Lustre. Be prepared to discuss specific experiences where you've successfully troubleshot hardware issues or worked with advanced technologies.
✨Demonstrate Problem-Solving Skills
During the interview, highlight your analytical approach to problem-solving. Share examples of how you've tackled complex issues in the past, especially under pressure, to show that you can drive problems to conclusion effectively.
✨Emphasise Communication Abilities
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your ability to communicate at all levels.
✨Exhibit a Proactive Attitude
Employers value self-motivated candidates who take initiative. Discuss how you monitor ticket systems for work opportunities and how you’ve previously gone above and beyond to support your team and customers, demonstrating your proactive approach.
