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- Tasks: Lead product management for communication apps, defining policies and managing upgrades.
- Company: Join Whitehall Resources, a diverse employer focused on innovation and collaboration.
- Benefits: Enjoy hybrid work options and the chance to work with top tech companies.
- Why this job: Be part of a dynamic team shaping communication tools that impact users globally.
- Qualifications: Experience with MS Teams, project management, and strong analytical skills required.
- Other info: This role is hybrid, requiring 2-3 days onsite in Gaydon.
The predicted salary is between 36000 - 60000 £ per year.
Whitehall Resources currently require an experienced Product Manager to work with a key client. Please note: this role falls INSIDE IR35 and will be hybrid onsite 2-3 days a week in Gaydon.
Description: Product Manager, Communications role is part of the Product Management Team responsible for defining policy, process, strategy, lifecycle, and roadmap for communication-related apps. Work within a large, complex customer environment across multiple sites using various latest technologies with demanding business requirements.
The Role:
- Define policy and process for communication-related apps.
- Maintain product lifecycle strategy for hardware and software products related to mobile devices, MS Teams, MS Intune, MTR, AV equipment, and Session Border Controllers (SBC).
- Test new features and assess their suitability for the customer environment.
- Manage application upgrades, scope new versions, request packaging, communicate, and roll out updates.
Your Responsibilities:
- Create communication plans and frameworks for new product launches within productivity and collaboration tools.
- Manage subscriptions for MS Teams and MS Intune.
- Provide recommendations on product features, upgrades, architecture, and roadmaps for communication-related products and apps.
- Handle product-related escalations and coordinate with the business and vendors for resolution.
- Liaise with third-party vendors like Microsoft, Vodafone, Apple, Poly for resolving product issues, subscription renewals, evaluations, and roadmap discussions.
- Collaborate with stakeholders including business units, product owners, purchasing, finance, and vendors.
- Perform operational service reviews for third-party vendors.
Your Profile:
Essential skills/knowledge/experience:
- Proven experience with MS Teams and MS Intune.
- Understanding of MTR devices and AV equipment.
- Good knowledge of Windows, Apple Mac, and networking concepts.
- Experience in project management and collaboration.
- Strong analytical and visualization skills.
- Excellent communication skills.
- Ability to deliver value through right assessment and product recommendations.
Desirable skills/knowledge/experience:
- ITIL Foundation certification, preferably in Incident/Problem Management.
- 6-8 years of experience in large, complex IT environments.
- Ability to understand business needs from a user perspective.
- Proactive ownership of issues and resolution.
- Customer-oriented decision making and exceptional customer service stories.
- Focus on service improvements and delivering value.
- Ability to identify and document risks and issues.
- Collaborative working style to support business goals.
Key Relationships & Contacts:
- Senior business stakeholders
- IT senior directors and managers
- IT service delivery and vendor management teams
- Enterprise and solution architects
- Program management office (PMO)
- IT and business finance
- Purchasing
- Third-party vendors (IT & Non-IT)
- IT strategic partners
All applicants must be eligible to work in the specified country/location unless otherwise stated. Whitehall Resources is an equal opportunities employer valuing diversity and inclusion. All qualified applicants will receive consideration without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Product Manager employer: Whitehall Resources Ltd
Contact Detail:
Whitehall Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Familiarise yourself with the latest features and updates of MS Teams and MS Intune. Being well-versed in these tools will not only boost your confidence during discussions but also demonstrate your proactive approach to staying updated in a fast-paced environment.
✨Tip Number 2
Network with professionals who are currently working in similar roles or companies. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed product lifecycles or resolved escalations in previous roles. Having concrete stories ready will help you illustrate your experience and problem-solving skills effectively.
✨Tip Number 4
Research Whitehall Resources and their key clients to understand their business model and challenges. Tailoring your conversation to show how your skills align with their needs will make you stand out as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS Teams, MS Intune, and any relevant project management skills. Use specific examples that demonstrate your ability to manage communication-related apps and your understanding of AV equipment.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Product Manager role. Discuss your experience in large IT environments and how you've successfully collaborated with stakeholders and third-party vendors in the past.
Showcase Your Analytical Skills: Provide examples in your application that showcase your strong analytical and visualization skills. Mention any specific projects where you delivered value through product recommendations or service improvements.
Highlight Customer Orientation: Emphasise your customer-oriented decision-making skills. Share stories that illustrate your proactive ownership of issues and how you’ve resolved them to enhance customer satisfaction.
How to prepare for a job interview at Whitehall Resources Ltd
✨Know Your Products
Familiarise yourself with MS Teams, MS Intune, and the other communication-related apps mentioned in the job description. Be prepared to discuss how you have used these tools in previous roles and how they can be leveraged to meet business needs.
✨Demonstrate Analytical Skills
Prepare examples that showcase your analytical and visualisation skills. Discuss how you've assessed product features or upgrades in the past and the impact of your recommendations on the overall product strategy.
✨Showcase Collaboration Experience
Highlight your experience working with various stakeholders, including third-party vendors and internal teams. Be ready to share specific instances where your collaborative efforts led to successful project outcomes.
✨Prepare for Scenario Questions
Anticipate scenario-based questions related to product management and customer service. Think about how you would handle product escalations or manage application upgrades, and be ready to articulate your thought process clearly.
