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- Tasks: Supervise the pool, ensure safety, and provide excellent customer service.
- Company: New Bath Hotel & Spa is a historic hotel in the scenic Peak District.
- Benefits: Enjoy competitive pay, 28 days holiday, and discounted hotel stays.
- Why this job: Join a vibrant team in a unique setting with opportunities for growth.
- Qualifications: NPLQ or equivalent required; strong communication skills essential.
- Other info: Be part of a rich history dating back to 1745!
New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido, established in 1934, supplied by mineral-rich spring water from the nearby mountainside.
Role Responsibilities
- Assist in the Leisure Club's daily operation, ensuring the pool area and fitness spaces are safe, welcoming, and impeccably maintained.
- Be a visible, approachable presence to all members and guests, providing a high level of service and ensuring all health and safety standards are met.
- Supervise the pool area, ensuring guest safety at all times.
- Carry out pool water testing and report any discrepancies promptly.
- Ensure poolside and changing areas are clean, tidy, and meet hygiene standards.
- Respond quickly and effectively to any first aid or emergency situation.
- Provide excellent customer service to all members and guests.
- Support the Leisure Club Manager in promoting membership sales and retention.
- Carry out basic maintenance checks and report any issues to the appropriate department.
- Monitor and manage equipment usage to ensure safety and longevity.
- Uphold all leisure club policies and procedures.
- Undertake any training and development required for the role.
- Complete any other reasonable tasks requested by the Management Team to aid the smooth running of the department.
Key Requirements
Essential:
- NPLQ (National Pool Lifeguard Qualification) or equivalent.
- Strong communication and interpersonal skills.
- Ability to stay calm in emergency situations.
- Excellent attention to detail.
- A proactive and responsible approach to health and safety.
Desirable:
- First Aid at Work certification.
- Previous experience in a leisure club or hotel environment.
- Knowledge of pool plant operations.
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
Lifeguard employer: Focus Hotels Management Limited
Contact Detail:
Focus Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeguard
✨Tip Number 1
Familiarise yourself with the specific requirements of the National Pool Lifeguard Qualification (NPLQ) and ensure you have it ready. Highlighting your qualifications during any informal conversations can set you apart from other candidates.
✨Tip Number 2
Visit New Bath Hotel & Spa before applying to get a feel for the environment. This will help you understand their culture and values, allowing you to tailor your approach when speaking with staff or during interviews.
✨Tip Number 3
Network with current or former employees of the hotel on platforms like LinkedIn. They can provide insights into the work culture and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since providing excellent service is crucial for this role, think of specific examples where you've gone above and beyond to ensure guest satisfaction.
We think you need these skills to ace Lifeguard
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Lifeguard position. Highlight key skills such as communication, attention to detail, and emergency response that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience and qualifications, particularly your NPLQ or equivalent certification. Include any previous roles in leisure clubs or hotels, emphasising your customer service skills and ability to maintain safety standards.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific experiences that demonstrate your ability to handle emergencies and provide excellent customer service, aligning with the hotel’s values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Lifeguard role.
How to prepare for a job interview at Focus Hotels Management Limited
✨Show Your Lifeguard Skills
Make sure to highlight your NPLQ qualification and any relevant experience during the interview. Be prepared to discuss specific scenarios where you successfully ensured guest safety or handled emergencies.
✨Demonstrate Communication Skills
Since strong communication is essential for this role, practice articulating your thoughts clearly. You might be asked how you would interact with guests or handle difficult situations, so think of examples that showcase your interpersonal skills.
✨Emphasise Attention to Detail
The role requires a keen eye for cleanliness and safety. Be ready to discuss how you ensure hygiene standards are met and how you conduct pool water testing. Mention any past experiences where your attention to detail made a difference.
✨Prepare for Emergency Scenarios
Expect questions about how you would respond in emergency situations. Think through various scenarios and be ready to explain your thought process and actions. This will demonstrate your ability to stay calm and act responsibly under pressure.
