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For Companies At a Glance
- Tasks: Provide IT and customer support, troubleshoot issues, and train users on software.
- Company: Join ClearCourse, a fast-growing tech group focused on innovation and personal development.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and employee discounts.
- Why this job: Kick-start your IT career in a dynamic environment with opportunities for growth and creativity.
- Qualifications: A passion for IT, good communication skills, and ideally some experience in support roles.
- Other info: Work in Cardiff with a supportive team and a culture that values inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Kick-Start Your IT Career in a Fast-Moving Tech Environment
Are you early in your IT career and looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem-solving and delivering excellent support to customers? Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated IT Support Technician to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new.
The role is a mixture of IT and customer support, where you will not only support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support, you'll also get the chance to develop your people skills by demonstrating our products to potential customers and training our customers on their newly implemented system. An exciting mix of technical and personable.
What You’ll Be Doing:
- Provide first-line support to customers via email and telephone, troubleshooting issues efficiently and effectively
- Train new users and deliver online demonstrations of our in-house software systems
- Manage support inbox queries, filing completed tickets and ensuring prompt responses
- Administer Office 365 licences, user accounts, and software deployments
- Remotely connect to customer systems to diagnose and resolve technical problems
- Use Microsoft Excel for data formatting and importing into databases
- Handle virtual machine (VM) support, onboarding of customer environments, and pipeline management
- Assist with the testing and rollout of new software updates
- Track and analyse recurring issues to improve long-term support outcomes
What We’re Looking For:
- A strong interest in IT and good working knowledge of both hardware and software systems
- Awareness of current IT trends and a willingness to learn on the job
- A customer-focused mindset with excellent communication skills
- Ability to prioritise tasks and manage time effectively
- A collaborative team player who thrives in a dynamic environment
- IT-related qualification (preferred but not essential)
- Ideally 1 year of experience in technical support and/or customer service
Why Join Computers For Flooring (Part of ClearCourse)?
We’re part of ClearCourse, a fast-growing group of software and payments companies with a strong focus on innovation, collaboration, and personal development. We’re proud to support our employees with a working culture that values creativity, inclusivity, and growth.
You’ll benefit from:
- 25 days annual leave + your birthday off
- Private medical insurance (Bupa), including mental health and optical cover
- Cash plan to support everyday health costs
- Life assurance 4x your base salary
- Group income protection 75% of salary for long-term illness
- Enhanced parental leave and family wellbeing support via Peppy Health
- Employee discounts and perks through Perkbox
- Bike to Work scheme
- Generous pension contributions
- Training budgets and reimbursement for professional qualifications
Apply Now! If you’re ready to take the next step in your IT career and join a supportive, growing company where you can learn, grow, and thrive we’d love to hear from you.
Technical and Customer Support Representative employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical and Customer Support Representative
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, especially the in-house software. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a support role. Being able to demonstrate your problem-solving abilities and how you handle customer interactions will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Computers For Flooring or ClearCourse on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss recent IT trends and how they relate to the role. Showing that you're proactive about learning and staying updated in the tech field will demonstrate your passion for IT and your commitment to personal development.
We think you need these skills to ace Technical and Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise any technical skills you possess, especially those related to hardware and software systems, as well as your ability to communicate effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and problem-solving. Mention specific examples of how you've provided excellent customer support in the past and express your enthusiasm for the opportunity to work with Computers For Flooring.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as experience with Office 365, Microsoft Excel, and any familiarity with virtual machines. Also, emphasise your customer-focused mindset and ability to work in a team.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at ClearCourse
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Prepare for Technical Questions
Anticipate questions related to IT support and customer service scenarios. Brush up on common troubleshooting techniques and be ready to discuss how you would handle specific technical issues or customer queries.
✨Demonstrate Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Use examples from past experiences where you successfully communicated complex information to non-technical users.
✨Research the Company and Its Products
Familiarise yourself with Computers For Flooring and their in-house software. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the company and its offerings.
