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For Companies At a Glance
- Tasks: Join a dynamic team as a Customer Service Representative, solving problems and supporting operations daily.
- Company: Be part of a growing logistics business based in Hull, focused on excellent service.
- Benefits: Enjoy 22 days holiday, BUPA health cover, and a pension scheme after three months.
- Why this job: This role offers variety, a friendly team, and the chance to make customers feel valued.
- Qualifications: Previous customer service experience is preferred; strong communication and multitasking skills are essential.
- Other info: Long-term opportunities await in a stable and inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Join a growing logistics business based in Hull as a Customer Service Representative, a key role supporting the smooth running of operations and ensuring excellent service for both clients and customers. This is a fast-paced, varied role where no two days are the same!
The Role:
- You will be part of a busy, friendly team handling customer enquiries, resolving delivery issues, and ensuring everything runs like clockwork.
- If you love problem-solving and making customers feel valued, this could be your perfect fit.
Key Responsibilities:
- Respond to customer queries via phone and email
- Investigate and resolve delivery and service issues
- Liaise with warehouse, transport, and third-party carriers
- Keep internal systems updated accurately and in real-time
- Maintain a professional, helpful approach at all times
What We're Looking For:
- Previous experience in a customer service role (logistics or supply chain preferred)
- Strong communication and problem-solving skills
- Able to multitask in a busy environment
- Comfortable using IT systems and learning new tools
- A team player with a great attitude
22 days holiday (176 hours) + Bank Holidays
BUPA Connect health cover from day one
Pension scheme (auto-enrolment after 3 months)
Positive and inclusive workplace culture
Long-term opportunities in a stable and growing business
Apply now through Candid Hire; we connect great people with great supply chain careers.
Customer Service employer: Candid hire
Contact Detail:
Candid hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the common challenges faced in customer service roles. Understanding the nuances of delivery issues and how to resolve them will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your problem-solving approach clearly and confidently when discussing your experience.
✨Tip Number 3
Research the company culture and values of the logistics business you're applying to. Tailoring your responses to align with their ethos can demonstrate that you're a great fit for their team.
✨Tip Number 4
Prepare specific examples from your past experiences where you've successfully resolved customer issues. Being able to share these stories will showcase your problem-solving skills and customer-centric attitude.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service, especially in logistics or supply chain.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service roles. Emphasise your problem-solving skills and ability to multitask in a busy environment, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past, demonstrating your suitability for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at Candid hire
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially if it's within logistics or supply chain. Be prepared to discuss specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving delivery issues, think of scenarios where you successfully solved a problem for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Familiarise Yourself with IT Systems
As the job requires comfortable use of IT systems, brush up on any relevant software or tools you’ve used in the past. If you know the specific systems the company uses, mention your willingness to learn and adapt quickly.
✨Emphasise Teamwork and Attitude
This role is part of a busy team, so be ready to discuss how you work well with others. Share examples that demonstrate your positive attitude and how you contribute to a friendly workplace culture.
