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- Tasks: Assist customers with inquiries and provide information about pension benefits.
- Company: Join a leading Pensions Fund dedicated to exceptional customer service.
- Benefits: Enjoy a competitive hourly rate and opportunities for training and development.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Strong communication skills and a commitment to excellent customer service are essential.
- Other info: Inclusive recruitment process; we welcome applicants from all backgrounds.
Join Our Team as a Pensions Fund - Customer Service Assistant!
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your efforts make a real difference? If so, we have an exciting opportunity for you! Our client, a leading Pensions Fund, is seeking a dedicated Customer Service Assistant to join their team.
Location: Wolverhampton
Working hours: Monday to Friday 9 am to 5 pm
Hourly rate: £13.26 per hour
Key Responsibilities:
- Respond to phone calls, emails, and face-to-face inquiries with professionalism and empathy.
- Provide timely and accurate information to members about the Fund and their benefits.
- Process amendments to member records and handle a variety of correspondence efficiently.
- Manage customer complaints with care, ensuring escalations are addressed appropriately.
- Assist members in utilising our web portal and ensure they have access to the right information.
- Maintain high standards of work quality through regular monitoring and review processes.
- Participate in training and development opportunities to enhance your skills.
What We're Looking For:
- A commitment to delivering excellent customer service with a positive attitude.
- Strong communication skills, both verbal and written, to interact effectively with a diverse range of customers.
- Good awareness of pension regulations and the impact they have on members.
- The ability to work under pressure and meet strict deadlines.
- Experience in handling sensitive situations, showing empathy and professionalism.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
WM Pensions Fund -Customer Service Assistant employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WM Pensions Fund -Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the basics of pension regulations and customer service best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about complex topics. This will prepare you for the diverse range of inquiries you might face as a Customer Service Assistant.
✨Tip Number 3
Showcase your ability to handle pressure by sharing examples from past experiences where you successfully managed tight deadlines or difficult situations. This will highlight your resilience and suitability for the fast-paced environment.
✨Tip Number 4
Research the company culture and values of the Pensions Fund. Tailoring your approach to align with their ethos can make a significant difference during the interview process.
We think you need these skills to ace WM Pensions Fund -Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of pension regulations. Mention any relevant experience and how you can contribute to the team’s success at the Pensions Fund.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided exceptional service in the past. Highlight situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Empathy and Professionalism
The ability to handle sensitive situations with care is crucial. During the interview, convey your understanding of the importance of empathy in customer interactions, perhaps by discussing a time when you successfully managed a difficult customer.
✨Familiarise Yourself with Pension Regulations
Having a good awareness of pension regulations will set you apart from other candidates. Brush up on key regulations and be ready to discuss how they impact members, showing that you're proactive and knowledgeable about the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to work under pressure and meet deadlines. Prepare for scenario-based questions where you might need to demonstrate how you would handle a high-pressure situation or a customer complaint effectively.
