Community Safe and Well Coach

Salary: £23,809.50 a year pro rata'd

Location: Stoke, Stoke-on-Trent

Hours per week: 22 on average

Contract type: Permanent

The role

As a Community Safe and Well Coach you'll visit customers across safe accommodation to complete safe and well checks. You'll keep their safety at the heart of everything you do, identifying risks and putting the best solutions in place for them.

In this role you'll work 5pm-11pm on a shift pattern of 'four on, four off.'

Job Requirements

• Visit customers to carry out safe and well checks. You'll make sure that their safety is paramount and challenge any issues, such as ASB.
• Ensure customers feel welcome when they first move into refuge or the community. You'll work with them to address their priorities and support with practical things such as benefit claims.
• Create customer focused safety plans and risk management plans to address personal safety.
• Answer the on-call out of hours phone line and respond to any issues or emergencies in both refuge and the community.
• Ensure that all accommodation is secure, and that health and safety standards are met.
• Assess any evident risk or safeguarding issues whilst carrying out your duties and respond appropriately in line with the risk management policy.
• Keep accurate records and notes within Glow's CRM system.
• Support the Service Manager to meet void targets by turning around rooms ready for new residents.
• Support customers to connect with their community through activities and events, with the aim of reducing loneliness and isolation.

What We're Looking For

• A good standard of education, for example GCSE English and Maths or equivalent.
• Experience risk assessing and supporting people with complex needs.
• A genuine understanding of people in abusive relationships. You'll be their voice so you'll need great communication skills to provide them with the best support to keep them safe.
• Be up to date with current issues, laws and best practice in domestic abuse related areas.
• Have a knowledge of working within professional boundaries and safeguarding policies.
• Basic ICT skills and experience of Microsoft Office.
• Great problem solving skills and the ability to think quickly on your feet.
• Able to work independently and remotely, being self-motivated with great time management and the ability to prioritise high-risk cases.
• A full UK driving licence and a vehicle suitable for business use.
• DBS check.
• Be a catalyst for change and help us impact the way our region addresses abusive relationships.

Why choose us

• A range of discounts at many high-street retailers and well-known brands.
• Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
• We offer flexible working, to help you manage your work-life balance.
• Annual leave purchase scheme with two chances to join and boost your annual leave - you will also be entitled to time off for public holidays or paid days to take flexibly.
• We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
• A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
• Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
• Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
• Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone.