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- Tasks: Provide top-notch customer support via phone and email, solving tech queries.
- Company: Join a vibrant e-commerce service provider with a global presence in Europe, China, and the USA.
- Benefits: Enjoy a Monday to Friday schedule, competitive salary, and a dynamic work environment.
- Why this job: Be part of a fast-paced team that values customer experience and innovation.
- Qualifications: Tech-savvy individuals with B2B support experience will thrive in this role.
- Other info: Contact Natalie at Service Service Recruitment for more details and to apply.
The predicted salary is between 16000 - 21000 £ per year.
Service Service have an exciting role available with one of our Clients based in the Hethersett area for a Technical Customer Service Advisor. This company is a young, dynamic, e-commerce service provider with offices in Europe, China and the USA! They are looking for a talented addition to their Customer Service team. Someone proactive and customer focussed, who will thrive in a fast-paced environment.
Monday to Friday 08.00 - 17.00
Salary - 20k-21k
The candidate will be tech savvy, with a strong ability to learn about a wide array of products and the cutting-edge technology behind them. A background in B2B support functions will be highly beneficial. Helping customers solve pre and post-sale questions and technical issues.
Key responsibilities:- Providing first line support for our client’s customers via phone and email
- Proving industry leading levels of Customer Service - always having a first-class customer experience at the forefront of your mind
- Consulting with customers to find out their pain-points/requirements and suggest solutions, by highlighting product’s key features and benefits
- Assisting customers with fact finding and navigating through extensive and complex product literature/manuals
- Responding to enquiries within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client
- Communicating with 2nd line support functions (located around Europe) to escalate and resolve customer queries ensuring you track and report back to the end customer when an answer has been received
- Maintaining and updating of all relevant sources of client information including company manuals etc.
For more information and to apply please contact Natalie at Service Service Recruitment: natalie@serviceservice.co.uk, 01603 622667
Customer Service Advisors employer: Service Service Employment Agency Limited
Contact Detail:
Service Service Employment Agency Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. Understanding their offerings will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, especially if you have a background in B2B support. Being able to discuss technical issues confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as these stories can showcase your proactive approach.
✨Tip Number 4
Practice your communication skills, particularly for phone and email interactions. Clear and concise communication is key in customer service roles, so consider role-playing scenarios with a friend to build your confidence.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Technical Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and technical support. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive approach and customer-focused mindset, and provide specific examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Service Service Employment Agency Limited
✨Show Your Tech Savvy Side
Since the role requires a strong ability to learn about various products and technology, be prepared to discuss your technical skills. Share examples of how you've used technology in previous roles or how you've quickly adapted to new systems.
✨Demonstrate Customer Focus
This position is all about providing excellent customer service. Prepare to share specific instances where you went above and beyond for a customer. Highlight your proactive approach and how you identify and solve customer pain points.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role. Mention any relevant experience you have with similar products.
✨Practice Problem-Solving Scenarios
Be ready to tackle hypothetical customer service scenarios during the interview. Think about how you would handle common technical issues or customer complaints, and articulate your thought process clearly.
