Reservation Manager

Job Role: Reservation Manager Working Hours: This is a fulltime salaried position, 40 hours per week. The reservations department operating hours are: Monday to Friday: 8 am7 pm Saturday & Sunday: 10 am6 pm Location: Belfast Reporting To: Group Revenue Manager We are proud to be representing a prestigious client who look after 2 of the biggest hotels in Belfast. This role is perfect for someone looking to enhance their career by joining a team who are at the top of the hospitality sector. Your Role: As Reservations Manager, you will lead the Central Reservations Team and manage all group bedroom enquiries for both hotels. You will be the go-to expert for reservations, product knowledge, pricing and performance management, nurturing key client relationships and seizing new business opportunities. What You Will Do: Lead the Central Reservations Team and Reservations Supervisor Communicate booking trends and market data to guide pricing and distribution strategies. Work collaboratively with Sales, Revenue, and Marketing to ensure our hotels stay one step ahead of the competition. Build strong relationships with key clients, tour operators, corporate bookers, and event organisers. Keep your team sharp with ongoing training, appraisals, and support for development goals. Be the heartbeat of our Central Reservations Office, keeping standards high and energy higher. Essential Criteria A passion for hospitality and a flair for leadership. Experience in a similar role, ideally in a fast-paced hospitality/tourism setting (1+ years at management level). A love of sales and the thrill of hitting targets. Confidence in managing a team and creating a culture of excellence. Impeccable communication skills – phone, email, and in-person. An analytical mindset paired with a genuine enthusiasm for outstanding guest service and building relationships. A can-do attitude, a collaborative spirit, and a genuine love for both luxury and lifestyle hospitality. Whats in it for You? Benefits Package Includes: A Competitive Salary Private Healthcare & Healthcare Cash Plan Life Assurance & Income Protection 28 Days\’ Holiday + Your Birthday Off No Uniform Required Mobile Phone Allowance & Laptop Group Perks & Discounts If this job sounds great to you hit APPLY NOW! OR Call / Text / Whatsapp Ethan on | Between the hours of 8:30am 5pm (Mon Thursday) / 8am 4pm (Friday) at Reactive Recruitment OR Call the office | Between the hours of 9am 5.30pm (Mon Thursday) / 9am 5pm (Friday) at Reactive Recruitment