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- Tasks: Manage customer enquiries and orders, ensuring efficient service and timely resolutions.
- Company: Join a well-known client in Watford, part of a growing team focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be part of a dynamic environment where your language skills make a real impact on customer experience.
- Qualifications: Fluent in Spanish and Italian; customer service experience is a plus.
- Other info: Work from home 2-3 days a week with a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Our well-known Client based in Watford is seeking a Spanish & Italian Customer Service Representative to join their growing team.
Must speak Fluent Spanish & Italian.
£28-£30K based upon skills and experience.
Working hours: 40 per week, Monday to Friday, 8 per day, with 1-hour unpaid lunch break.
- One week early shift 07:00 to 16:00 UK time (from the office, 2 or 3 days per week as per usual arrangement).
- One week late shift 09:00 to 18:00 UK time (from home).
Key Responsibilities:
- To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents.
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments.
- To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts.
- To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request.
- To monitor/navigate multiple systems and ticket queues constantly throughout the workday.
- To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc).
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc).
- To implement process improvements which will improve operational effectiveness and enhance profitability.
- To ensure that customer account records are kept up to date for audit purposes.
- To identify and resolve with the data management team any master data errors affecting the OTC process.
- To provide support for other members of the team (and back up as required for other CS teams).
Customer Service Representative with Spanish and Italian employer: Antal International Network
Contact Detail:
Antal International Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative with Spanish and Italian
✨Tip Number 1
Brush up on your Spanish and Italian language skills, especially in a customer service context. Practising common phrases and responses can help you communicate more effectively during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding what they offer will allow you to answer questions confidently and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare examples of how you've handled customer complaints or queries in the past. Being able to share specific experiences will showcase your problem-solving skills and ability to manage customer expectations.
✨Tip Number 4
Research the company culture and values. Aligning your answers with their ethos during the interview can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Customer Service Representative with Spanish and Italian
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Spanish and Italian in your CV and cover letter. Mention any relevant experiences where you used these languages, especially in customer service roles.
Tailor Your CV: Customise your CV to reflect the key responsibilities mentioned in the job description. Focus on your experience with managing customer enquiries, handling orders, and resolving complaints, as these are crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to work in a team. Include specific examples of how you've successfully managed customer relationships in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Representative.
How to prepare for a job interview at Antal International Network
✨Showcase Your Language Skills
Since the role requires fluency in both Spanish and Italian, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even role-play customer interactions in both languages.
✨Familiarise Yourself with Customer Service Scenarios
Understand common customer service scenarios and how to handle them effectively. Think of examples from your past experiences where you resolved customer issues, as this will show your problem-solving skills.
✨Research the Company
Take some time to learn about the company’s values, products, and services. This knowledge will help you tailor your answers and show that you are genuinely interested in the position and the company.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and engagement.
