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- Tasks: Join us as a Trainee Case Manager, learning to manage cases and conduct genealogy research.
- Company: We're a leading genealogist firm in Wigan, helping locate missing Next of Kin since 2001.
- Benefits: Enjoy full training, a supportive team environment, and opportunities for career growth.
- Why this job: Make a real impact by connecting families while developing valuable skills in a dynamic workplace.
- Qualifications: Degree educated with 2-3 years office experience; strong communication and organisational skills required.
- Other info: Salary based on experience; apply now to kickstart your career in a thriving industry!
The predicted salary is between 20000 - 30000 £ per year.
Trainee Case Manager required to work for a fast growing company based in Wigan, Greater Manchester. This is an office based role. Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. They are now one of the country’s largest genealogists/heir hunter firms and due to substantial organic growth, are looking to recruit a Trainee Case Manager.
Day to day tasks:
- You will receive full training and will be working toward taking on a full Case Manager's case load.
- You will be working with a team leader to broaden your knowledge of the relevant legislation, research techniques and work strategies to be able to become a full Case Manager.
- You will research genealogy in accordance with the training provided and the client’s instructions, using all authorised resources including external research from approved databases.
- You will record research findings with neat, clear handwriting in the correct format.
- You will order birth, death, and marriage certificates as well as other relevant reference documents for research purposes.
- You will take/make calls to confirm research or rule out leads.
- You will ensure the in-house Case Management system is kept up to date with case progression.
- You will prepare interim and final reports, including the family tree, letters, family history reports and mailing lists.
- You will work to deadlines prioritising workload accordingly.
The ideal candidate will have/be:
- Degree educated with a minimum of 2-3 years post graduate work experience within a professional office environment.
- Ultra-organised and possess strong communication skills including a good telephone manner.
- An excellent grasp of English language and neat, clear handwriting.
- Geographical knowledge of towns, cities and counties in the UK.
- Basic knowledge of Microsoft systems.
- Able to manage large workloads working to tight deadlines.
- An exemplary sickness & punctuality record.
- A proven team player.
- Able to work as part of a team and also independently.
- Proactive in problem solving but know when to ask for help, not being afraid to ask for advice in a busy office environment.
This is a great opportunity and salary is dependent upon experience. Apply now for more details.
Trainee Case Manager, Office Based, Wigan employer: Buy Local Sundridge Ltd
Contact Detail:
Buy Local Sundridge Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Case Manager, Office Based, Wigan
✨Tip Number 1
Familiarise yourself with genealogy and the role of a Case Manager. Understanding the basics of how to locate missing Next of Kin and beneficiaries will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be making and taking calls to confirm research, practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Get to know the geographical layout of the UK. Having a good grasp of towns, cities, and counties will help you in your research and demonstrate your commitment to the role.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed workloads or met deadlines in previous roles. This will highlight your ability to thrive in a busy office environment.
We think you need these skills to ace Trainee Case Manager, Office Based, Wigan
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Trainee Case Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your educational background, work experience, and relevant skills. Emphasise your organisational abilities, communication skills, and any experience in research or office environments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Trainee Case Manager and how you can contribute to the team. Use clear and concise language, and ensure it reflects your personality.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Clear, neat handwriting is essential, especially if you are required to submit any handwritten notes or reports.
How to prepare for a job interview at Buy Local Sundridge Ltd
✨Showcase Your Organisational Skills
As a Trainee Case Manager, being ultra-organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the workload expected in this role.
✨Demonstrate Strong Communication Abilities
Since the role involves making and taking calls, it's important to highlight your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've effectively communicated in previous roles.
✨Familiarise Yourself with Genealogy Basics
Even though you'll receive training, having a basic understanding of genealogy and the relevant legislation can set you apart. Do some research beforehand and be prepared to discuss what you know about the field during the interview.
✨Prepare for Problem-Solving Scenarios
The job requires proactive problem-solving skills. Think of examples where you've faced challenges and how you approached them. Be ready to discuss these scenarios and how you sought help when necessary, showcasing your ability to work both independently and as part of a team.
