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For Companies At a Glance
- Tasks: Manage customer communication, process orders, and analyse sales forecasts.
- Company: Join Ball Corporation, a leader in sustainable aluminium packaging with over 16,000 global team members.
- Benefits: Enjoy a diverse workplace, career development opportunities, and the chance to make a global impact.
- Why this job: Be part of a team that values sustainability and innovation while building strong customer relationships.
- Qualifications: Degree in a relevant field and experience in Customer Fulfilment; SAP knowledge is a plus.
- Other info: Ball Corporation promotes diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 48000 £ per year.
Customer Account Controller
Company: Ball Corporation
Location: Luton, GB, LU1 3LG
Date: 15 Jan 2026
Job Category: Sales and Marketing
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Ball is thrilled to receive Newsweek\’s 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminium cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.
Position overview:
The position covers managing communication with the customers, maintenance of the SAP system to ensure orders are fulfilled, and planning of production to meet customers needs. You will perform sales and forecasting analysis in order to set high standards for forecast accuracy.
Key responsibilities include:
- Processing orders, stock maintenance and reporting in SAP system
- Production planning to meet customer demands and Ball business plan
- Management of day to day customer relationship
- Delivery management with Logistics provider and customer specific logistics analysis
- Management of movement of support stock into the UK from outside of the EU
- Design processing with Graphics Controller
- Customer sales forecasting and analysis
- Customer visits & relationship management, development of customer initiatives
- Support to Customer Fulfilment Manager on KPI data including Slow and non-moving inventory, OTIF
- Assist sales and finance with customer credit balances to meet KPI requirements and speedy resolution to invoice/credit queries
- Management of Regional ends planning as required
- Liaison with plant management on operational, technical and commercial issues
What are we looking for?
- Degree level qualification in a relevant field
- Experience working in a Customer Fulfilment team
- Proven experience dealing with major blue-chip customers
- Capability of working in dynamic and fast pace environment
- Strong technical skills, including proficiency in Word, Excel, and PowerPoint and SAP.
- Excellent communication and presentation skills
- Fluency in English
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
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Customer Account Controller employer: Ball Aerospace
Contact Detail:
Ball Aerospace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Controller
✨Tip Number 1
Familiarise yourself with the SAP system, as it's a key part of the role. Consider taking an online course or tutorial to boost your confidence and skills in using SAP, which will make you stand out during the interview.
✨Tip Number 2
Research Ball Corporation's recent projects and initiatives, especially those related to sustainability. Being knowledgeable about their goals and values will help you demonstrate your alignment with the company culture during discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where your communication skills led to positive outcomes, as this is crucial for the Customer Account Controller role.
✨Tip Number 4
Network with current or former employees of Ball Corporation on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview.
We think you need these skills to ace Customer Account Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer fulfilment and any specific achievements with major blue-chip customers. Use keywords from the job description to align your skills with what Ball Corporation is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainable practices and how your background aligns with Ball's mission. Mention your technical skills, particularly in SAP and Microsoft Office, and provide examples of how you've successfully managed customer relationships.
Highlight Relevant Experience: In your application, emphasise your degree-level qualification and any direct experience in sales forecasting and analysis. Discuss your familiarity with logistics management and how you have contributed to improving customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Account Controller role.
How to prepare for a job interview at Ball Aerospace
✨Know Your SAP Basics
Since the role involves maintaining the SAP system, it's crucial to brush up on your SAP knowledge. Familiarise yourself with how orders are processed and stock is maintained within the system. This will show your potential employer that you're ready to hit the ground running.
✨Demonstrate Customer Relationship Skills
The position requires managing day-to-day customer relationships, so be prepared to discuss your experience in this area. Share specific examples of how you've successfully handled customer queries or built strong relationships with clients in the past.
✨Showcase Your Analytical Skills
As the role involves sales and forecasting analysis, be ready to talk about your analytical skills. Prepare to discuss any relevant experience you have with data analysis, particularly in relation to sales forecasting and inventory management.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to your proficiency in Word, Excel, and PowerPoint. Be ready to provide examples of how you've used these tools effectively in previous roles, especially in reporting and presentations.
