Associate Customer Success Executive

Kickstart your career with one of Northern Ireland’s most successful fintech companies! This is an excellent time to join our award-winning company as we continue to evolve and innovate across the business and grow in new markets in our mission to help the world find better deals. You will have the opportunity to work in a friendly, dynamic and inclusive working environment with talented and passionate individuals with the option to work in a hybrid work pattern.

Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry.

The Role

Joining one of our key teams, you will play an integral role in our company’s growth while being given the opportunity to gain experience across the core customer success business function. Guided and mentored by experienced team members, you will be empowered to quickly take on more responsibility. At Seopa, we value the contribution each one of our team members makes and you will be involved in meaningful work with a demonstrable impact on the business on completion of your onboarding.

In this role you will:

• Own relationships with multiple accounts, be a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers.
• Negotiate with impact, securing contracts and new product opportunities that benefit both customers and the business.
• Represent Seopa at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required).
• Become a market expert, understanding customer, market and industry trends to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of Seopa product lines.
• Provide product support for customer accounts, collaborating with other teams to resolve issues in a timely manner.
• Onboard new customers, liaising with other teams to ensure seamless integration.
• Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
• Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

Personal Specification

Honours Degree in a computing, science, technology, engineering, mathematical or business-related discipline (minimum 2:1, or predicted minimum 2:1 upon graduation), and 3 grade ‘B’s or above at A-Level are desirable, although not essential.

Experience

Some experience in a customer facing role, preferably with customer relationship management and sales experience is desirable. Experience in an IT, e-commerce, fintech or financial services environment is desirable, potentially as part of a placement year.

Capabilities

• Strong analytical and data interpretation skills.
• Excellent skills in MS Office (particularly Excel).
• Ability to manage projects successfully against tight deadlines.
• Ability to work as part of a team.
• Ability to multi-task.
• Ability to self-educate yourself where required.
• Able to use your initiative.

Personal Qualities

• Good interpersonal skills.
• Articulate, ambitious, enthusiastic, responsible and thorough.
• Self-motivated and able to use your initiative where possible.
• Must be eligible to live and work in the UK without visa sponsorship.
• Can identify with and adhere to our company values – Smart, Efficient, Open, Passionate and Accountable.

Seopa offers a competitive salary and comprehensive benefits package including:

• Performance based bonus.
• Private medical insurance.
• Life assurance.
• Pension and opportunity for annual pension review.
• Health cashback plan.
• Hybrid working arrangements.
• Additional service-related holidays.
• Option to buy additional holidays.
• Cycle to work scheme.
• Full access to online learning system.

Location

We operate a hybrid working policy, where employees have the opportunity to work both from home and from our offices at Floor 4, Blackstaff Studios, 8-10 Amelia Street, Belfast, BT2 7GS.

How to Apply

Please submit your CV to careers@seopa.com

Like to find out more? Visit www.seopa.com/belfast