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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and maintain IT equipment for government clients.
- Company: Join a Woman-Owned Small Business with 15+ years of IT consulting experience for the Navy, Army, and NASA.
- Benefits: Enjoy competitive salaries, medical benefits, retirement plans, and a $500 referral bonus.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to impactful projects.
- Qualifications: Active Secret Clearance, experience in federal IT support, and strong knowledge of Windows and Linux systems.
- Other info: This role is on-site in Norfolk, VA, perfect for those seeking hands-on experience.
The predicted salary is between 28800 - 43200 £ per year.
Enterprise Horizon Consulting Group is seeking a skilled and customer-focused Desktop Support Technician to provide technical assistance, troubleshooting, and maintenance for our gov’t customer on-site in Norfolk, VA. The successful candidate will troubleshoot hardware and software issues, maintain IT equipment, and ensure smooth day-to-day operations for both onsite and remote users.
Location: This position is on-site in Norfolk, VA.
Key Responsibilities
- Technical Support & Troubleshooting: Provide desktop, laptop, and peripheral device support, diagnosing and resolving hardware/software issues.
- System Maintenance & Upgrades: Install, configure, and update operating systems, applications, and security patches to maintain compliance.
- User Assistance & Training: Assist government personnel with IT-related inquiries, system navigation, and best practices.
- Network & Security Compliance: Ensure adherence to federal cybersecurity policies, including access controls, encryption, and vulnerability management.
- Incident Response & Documentation: Log and track IT service requests, escalate complex issues, and maintain detailed records of resolutions.
- Collaboration & Coordination: Work with IT teams, cybersecurity specialists, and system administrators to optimize performance and security.
Active Secret Clearance. Experience in federal government IT support/help desk. Strong knowledge of Windows and Linux operating systems as well as Microsoft Office Suite, and common business applications. Understanding of TCP/IP, VPNs, firewalls, and network troubleshooting. Experience with ticketing systems such as ServiceNow, Remedy, or similar. Strong problem-solving, communication, and customer service skills. Ability to work independently and manage multiple tasks.
Benefits
- Medical, Dental, & Vision
- Life Insurance, Short-term Disability, Long-term Disability
- SIMPLE IRA with Company Match
- Federal Holidays
- Vacation & Sick Leave
$500 Referral Bonus If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program by going to: www.enterprisehorizon.com/candidatereferrals. If we hire them, you could receive $500! See the link for further details.
Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.
Desktop Support Technician employer: Enterprise Horizon Consulting Group
Contact Detail:
Enterprise Horizon Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Linux operating systems. Having hands-on experience or certifications in these areas can significantly boost your confidence and demonstrate your technical skills during the interview.
✨Tip Number 2
Brush up on your knowledge of federal cybersecurity policies and compliance standards. Understanding these regulations will not only help you answer questions effectively but also show that you are proactive about security, which is crucial for this role.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems like ServiceNow or Remedy. Be ready to share specific examples of how you've used these tools to manage IT service requests and resolve issues efficiently.
✨Tip Number 4
Highlight your customer service skills during the interview. Since the role involves assisting government personnel, showcasing your ability to communicate clearly and provide excellent support will set you apart from other candidates.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop and laptop troubleshooting. Include specific examples of how you've resolved hardware and software issues in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and technical expertise. Mention your familiarity with Windows and Linux operating systems, as well as any experience with ticketing systems like ServiceNow or Remedy.
Highlight Relevant Certifications: If you have any certifications related to IT support, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate, be sure to include them in your application. This can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved technical issues in the past. This could include specific incidents where you improved system performance or enhanced user experience.
How to prepare for a job interview at Enterprise Horizon Consulting Group
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role, especially Windows and Linux operating systems. Brush up on troubleshooting techniques for hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Understand the Company’s Mission
Familiarise yourself with Enterprise Horizon Consulting Group's work with government clients like the Navy and NASA. Showing that you understand their mission and values will help you stand out as a candidate who is genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or user inquiries. Prepare examples from your past experience where you successfully resolved similar problems, highlighting your problem-solving and customer service skills.
✨Showcase Your Communication Skills
As a Desktop Support Technician, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex concepts in simple terms, and be ready to demonstrate your ability to assist and train users during the interview.
