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- Tasks: As a Court Usher, you'll greet the public and assist with court proceedings.
- Company: Join HM Courts & Tribunals Service, ensuring justice is accessible for everyone.
- Benefits: Earn £11.44 per hour, plus holiday pay and a pension scheme.
- Why this job: Make a real impact in the justice system while gaining valuable experience.
- Qualifications: Strong admin skills, good knowledge of Microsoft Office, and excellent communication abilities required.
- Other info: This temporary role offers full-time hours until March 2025, with potential extensions.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Our MOJ client requires a court usher to join the busy team on a temporary basis, £11.44 per hour pay rate. The role is temporary expected to run until the end of March 2025 with the possibility of being extended past this date, working full time 37 hours per week Monday to Friday.
Successful applicants would primarily be ushering within the court. Duties may include but not be limited to:
- Greeting members of the public
- Liaising with judiciary, witnesses, jurors and other court users with professionalism
- Basic admin duties, data entry, dealing with queries, preparing juror packs in preparation for trials
- Walking jurors to and from court whilst remaining socially distanced
- Preparation of court rooms
- Manage Social Distancing within the public areas of the court
- Filing
- Post room duties
Ideal candidates will be confident, enjoy interacting with a variety of court users. You will have excellent customer service skills and a passion to help people.
Our client requires the following skills:
- Good strong basic admin experience
- Good working knowledge of Microsoft Word, Excel and Outlook
- Excellent communication skills both written and verbal
- Ability to remain calm in potentially difficult situations
- Ability to remain professional at all times and converse with a variety of court users
- Excellent customer service skills
The pay rate is £11.44 per hour and benefits include holiday pay and pension scheme.
Court Usher employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher
✨Tip Number 1
Familiarise yourself with the court system and its processes. Understanding how the courts operate will help you engage confidently with court users and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Being able to remain calm and articulate when dealing with various court users is crucial for a Court Usher.
✨Tip Number 3
Network with current or former court staff if possible. They can provide valuable insights into the role and may even offer tips on how to stand out during the selection process.
✨Tip Number 4
Showcase your customer service experience in any conversations or interviews. Highlighting your ability to assist and interact positively with the public will align well with the expectations of the role.
We think you need these skills to ace Court Usher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Court Usher. Familiarise yourself with the duties mentioned in the job description, such as greeting the public and liaising with court users.
Tailor Your CV: Highlight your relevant experience in customer service and administration. Make sure to include any specific skills mentioned in the job description, like proficiency in Microsoft Word, Excel, and Outlook.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to remain calm in challenging situations. Use examples from your past experiences to demonstrate your excellent communication skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Research HMCTS
Before your interview, take some time to understand the role of HM Courts & Tribunals Service and its importance in the justice system. Familiarise yourself with their values and mission, as this will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Customer Service Skills
As a court usher, you'll be interacting with various court users. Be prepared to discuss your previous customer service experiences and how you've handled difficult situations. Highlight your ability to remain calm and professional under pressure.
✨Prepare for Admin Tasks
Since the role involves basic admin duties, brush up on your Microsoft Office skills, particularly Word, Excel, and Outlook. Be ready to discuss any relevant experience you have with data entry and managing queries, as these are key aspects of the job.
✨Practice Communication Scenarios
Effective communication is crucial in this role. Think of examples where you've had to communicate clearly and professionally with different types of people. Practising these scenarios can help you articulate your thoughts better during the interview.
