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- Tasks: Engage customers through tours, tastings, and events at our distillery and gin schools.
- Company: Join a fast-growing, award-winning family-run distillery in beautiful Cornwall.
- Benefits: Enjoy flexible working, 25 holidays, staff discounts, and ongoing training.
- Why this job: Be part of a vibrant team in an iconic location, sharing your passion for craft spirits.
- Qualifications: Confident public speaking skills and a driving licence are essential; retail or hospitality experience is a plus.
- Other info: This is a temporary role until August 2025 with zero contract hours.
Location: Wadebridge, St Ives, Padstow, Cornwall.
Position: Temporary until 31st August 2025. Zero contract hours.
We have a new opportunity for a confident, friendly, and engaging Customer Experience Host to take on responsibility for delivering a range of experiences to Tarquin’s Gin fans at our Distillery and two Gin Schools, Padstow and St Ives. This is an opportunity to join our team and take responsibility for a key part of our fast-growing, award-winning, family-run distillery. You will work alongside our Customer Experience team and be an integral part of building a strong presence in this iconic Cornish location.
We are looking for a reliable, enthusiastic, and organised person who has a passion for customer service, craft spirits and Cornwall.
What you’ll be doing:
- Hosting ‘Tours’ & ‘Gin Schools’ as well as tasting events for consumers and trade.
- Supporting events with retail of spirits and merchandise through our retail team on site.
- Reporting to, and working alongside the Customer Experiences team to hit key targets.
- Regular maintenance of equipment, daily cleaning, and stock management of consumables e.g. botanicals.
- Providing an enjoyable and safe environment for employees and customers.
What you’ll need to have:
- Confident presentation and public speaking skills.
- Driving licence and access to a car.
- Availability to regularly work weekends and potentially evenings.
What you might have:
- Retail experience.
- Bar/Hospitality experience.
- Personal Licence Holder.
What you’ll get:
- 25 holidays + 8 Bank Holidays (pro-rata for part time).
- Employee Assistance Program: Free 24-hour Confidential helpline to support you through any of life’s issues or problems.
- Ongoing training and development.
- Staff socials.
- Flexible working.
- Pension Scheme.
- The Staff Discount code for online & on-site purchases.
- Company partners’ discounts.
- Free Distillery Tours for employee +1 during weekdays.
- Discounted Gin Schools for staff +1.
How to apply:
Please send a CV introducing yourself and describing your favourite way to drink Tarquin’s Gin.
Customer Experience Host employer: Tarquin’s Gin
Contact Detail:
Tarquin’s Gin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Host
✨Tip Number 1
Familiarise yourself with Tarquin’s Gin and its unique offerings. Understanding the brand's story, the distillation process, and the different types of gin they produce will help you engage more effectively with customers during tours and tastings.
✨Tip Number 2
Practice your public speaking skills in informal settings. Since the role requires confident presentation abilities, consider hosting small gatherings or events to build your confidence and refine your delivery style.
✨Tip Number 3
Network with professionals in the hospitality and spirits industry. Attend local events or join online forums to connect with others who share your passion for customer service and craft spirits, which could provide valuable insights and potential referrals.
✨Tip Number 4
Be prepared to showcase your enthusiasm for Cornwall and its culture. As a Customer Experience Host, sharing your love for the local area can enhance the visitor experience and demonstrate your commitment to the role.
We think you need these skills to ace Customer Experience Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or retail. Emphasise any public speaking or presentation skills, as these are crucial for the role of a Customer Experience Host.
Craft a Personal Introduction: In your application email, introduce yourself and share your favourite way to drink Tarquin’s Gin. This personal touch will show your enthusiasm for the brand and help you stand out.
Highlight Availability: Clearly state your availability to work weekends and evenings, as this is an important requirement for the position. Mention any flexibility you have in your schedule.
Show Passion for Cornwall and Craft Spirits: Express your passion for Cornwall and craft spirits in your application. This could be through personal anecdotes or experiences that relate to the distillery and its offerings.
How to prepare for a job interview at Tarquin’s Gin
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to create a positive experience for customers in previous roles.
✨Demonstrate Your Presentation Skills
Since the role involves hosting tours and events, it's crucial to showcase your confident presentation and public speaking skills. Consider preparing a short mock presentation about Tarquin’s Gin or a related topic to demonstrate your ability to engage an audience.
✨Highlight Relevant Experience
If you have any retail, bar, or hospitality experience, be sure to highlight it. Discuss how these experiences have equipped you with the skills needed to manage stock, maintain equipment, and create enjoyable environments for customers.
✨Be Ready to Discuss Availability
Since the position requires weekend and evening availability, be prepared to discuss your schedule openly. Show that you are flexible and willing to accommodate the needs of the business, which will reflect your commitment to the role.
