Kenwood Travel | Head of Sales

Head of Sales

Tour Operator Experience Essential

Location: Central London (Moorgate) / Hybrid

Salary: Competitive, based on experience

About Us:

Kenwood Travel has pioneered the notion of affordable luxury holidays. For over four decades, we have curated unforgettable getaways to the world’s most desirable destinations, combining masterful local knowledge with personalised service to create holidays that are truly works of art. As one of the UK\’s largest independent tour operators, our success is built on a passionate team of destination experts. Their unmatched travel expertise has earned us hundreds of awards and a prestigious 5* Trustpilot rating.

Roles & Responsibilities:

We are seeking a dynamic and results-driven Head of Sales to lead and inspire our sales team at Kenwood Travel. This pivotal role combines strategic vision with hands-on leadership to drive revenue growth, optimise conversion rates, and enhance our customer experience.

Reporting directly to the Managing Director, you will collaborate with Marketing, Commercial, and Operations teams to align sales efforts with broader business goals. You will play a key role in motivating and developing a high-performing team while ensuring our processes are efficient and customer-focused. With your passion for travel and proven track record in sales leadership, you’ll be instrumental in shaping the future of Kenwood Travel.

Key responsibilities include:

Strategic Leadership:

• Create and implement sales strategies to increase revenue, improve conversion rates, and grow market share in the 4* and luxury 5* holiday market.
• Collaborate with senior leadership to align sales strategies with overall business objectives.
• Identify new opportunities and develop actionable plans to capitalise on them.

Team Management:

• Lead, motivate, and mentor the sales team to achieve targets and KPIs.
• Conduct regular one-to-ones and performance reviews.
• Develop onboarding processes.
• Monitor team performance through call listening, sales coaching, and addressing customer complaints.

Operational Excellence:

• Evaluate and implement technology and sales tools to improve lead management, sales processes, and reporting efficiency.
• Analyse sales data to provide monthly reports on conversion rates, and performance metrics.

Customer Engagement:

• Improve repeat business rates and customer referrals by building loyalty and enhancing service quality.
• Ensure the sales team is aligned with marketing campaigns, effectively communicating offers and product focuses to customers.

Collaboration and Communication:

• Work closely with marketing to optimise customer acquisition cost and ensure alignment on lead conversion strategies.
• Participate in regular management meetings to provide insights and updates on sales performance and forecasts.

Skills & Experience:

• A Bachelor’s Degree in Business or a related field (preferred).
• Proven success in the 4* and luxury 5* travel market, with first-hand industry knowledge.
• Extensive experience leading sizeable sales teams.
• Exceptional analytical skills, people management skills, and a data-driven approach to decision-making.
• Proficiency in CRM systems, and reporting tools.
• Strong written and verbal communication skills, including presenting confidently to stakeholders.
• Experience in coaching and mentoring travel consultants to achieve sales targets.
• Familiarity with Galileo GDS or similar, including sourcing competitive flight and accommodation packages.

Benefits & Perks:

• A dynamic and fast-growing company with a fun and friendly work environment.
• Opportunities for professional growth and development.
• Discounted personal holidays and access to industry events.
• Regular team social events and opportunities to attend industry events.
• Option to enrol in a private health insurance scheme.
• Flexible hybrid working model, with time split between our Moorgate office and working from home.
• Annual Xmas party abroad for selected team members.

How to Apply:

Please submit your CV along with a covering letter detailing your suitability for the role. We look forward to welcoming a passionate and results-driven Head of Sales to our team!

Note: Applicants must have the right to live and work in the UK.