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- Tasks: Lead and inspire a sales team to achieve targets and deliver excellent customer service.
- Company: Join InsureandGo, a top-rated UK travel insurance specialist with a stellar Trustpilot rating.
- Benefits: Enjoy a competitive salary, commission, generous holiday allowance, and comprehensive benefits package.
- Why this job: Be part of a supportive team focused on growth, innovation, and customer satisfaction.
- Qualifications: Experience in managing sales teams, ideally in an FCA regulated environment, is essential.
- Other info: Located in Southend-on-Sea, with easy access to local amenities and transport links.
The predicted salary is between 35000 - 47000 £ per year.
InsureandGo is one of the UK’s leading Travel Insurance Specialists with an exceptional 4.8 STAR Trustpilot rating, which is underpinned by our commitment to delivering an excellent customer experience. Our Gold and Black travel insurance policies have been 5 Star rated by Defaqto. We have an exciting opportunity due to business growth for a Sales Team Manager to join our award-winning Contact Centre based in the heart of Southend-on-Sea, Essex.
We are looking for an experienced and inspiring Sales Team Manager to drive operational excellence and lead a team of Sales Agents to deliver an optimum level of service to our customers. You will possess a proven track record of engaging with, motivating, and proactively managing a sales team and ideally have experience of working in a FCA regulated environment. You will also have a hands-on approach and demonstrable experience of effectively coaching a team in order to achieve conversion and sales targets. In return you will receive a competitive salary, commission, fantastic benefits, and opportunities for growth and career development.
Why Join Us?
- Competitive Starting Salary: Basic Salary up to £40,000
- Earnings Potential: Realistic OTE of £7000 per year in commission.
- Comprehensive Cover: Work with a wide range of travel insurance products, including single-trip, multi-trip, and specialised policies such as winter sports and backpacking insurance.
- Generous Holiday Allowance: 33 days of annual leave.
- Comprehensive Benefits Package: Includes a company-paid health cash plan, company pension, holiday buy scheme, travel insurance discounts, and more.
- Professional Growth: Access to extensive training on InsureandGo products and sales techniques, with opportunities for career advancement.
- Supportive Environment: Join a team that values collaboration, innovation, and customer satisfaction.
- Convenient Location: Based in Southend-on-Sea with easy access to local amenities and transport links.
Key Responsibilities
- Coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
- Ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
- Assist with the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
- Produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
- Effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
- Handle complaints in line with our complaint handling process.
- Monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
- Document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
Sales Team Manager employer: AllClear - Voted UK's No.1 for Customer Care
Contact Detail:
AllClear - Voted UK's No.1 for Customer Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Manager
✨Tip Number 1
Familiarise yourself with the travel insurance industry, especially the products offered by InsureandGo. Understanding their policies and customer service approach will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your leadership experience in previous roles, particularly in sales environments. Be ready to share specific examples of how you've motivated teams and achieved sales targets.
✨Tip Number 3
Prepare to discuss your coaching techniques and how you've successfully developed team members in the past. This is crucial for a Sales Team Manager role, so have concrete examples ready.
✨Tip Number 4
Network with current or former employees of InsureandGo if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Sales Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales management, particularly in FCA regulated environments. Use specific examples of how you've motivated teams and achieved sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership style and coaching abilities. Mention your understanding of the travel insurance industry and how you can contribute to InsureandGo's commitment to customer satisfaction.
Highlight Key Achievements: In your application, emphasise any quantifiable achievements from your previous roles, such as sales growth percentages or successful team development initiatives. This will demonstrate your capability to drive operational excellence.
Prepare for Potential Questions: Anticipate questions related to team management and performance improvement strategies. Be ready to discuss specific scenarios where you've successfully coached a team or resolved conflicts, showcasing your problem-solving skills.
How to prepare for a job interview at AllClear - Voted UK's No.1 for Customer Care
✨Showcase Your Leadership Skills
As a Sales Team Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully motivated and developed a sales team in the past. Highlight specific instances where your coaching led to improved performance or exceeded sales targets.
✨Understand the Company’s Products
Familiarise yourself with InsureandGo's range of travel insurance products. Being knowledgeable about their offerings will not only impress the interviewers but also show your genuine interest in the role. You might even want to discuss how you can leverage this knowledge to enhance your team's sales strategies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face as a Sales Team Manager and how you would address them. This could include handling complaints or managing underperforming team members.
✨Emphasise Your FCA Experience
If you have experience working in an FCA regulated environment, make sure to highlight it during the interview. Discuss how this experience has shaped your understanding of compliance and customer service, which are vital in the insurance industry.
