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- Tasks: Join a dynamic team as a Temporary Housing Officer, engaging with residents and managing housing services.
- Company: A leading housing provider in South London, committed to community and staff development.
- Benefits: Enjoy flexible homeworking, competitive pay, and the chance to make a real difference.
- Why this job: Make a direct impact on your community while developing valuable skills in a supportive environment.
- Qualifications: Housing qualification or equivalent experience in housing management is desirable; passion for social housing is key.
- Other info: Be part of a paid emergency duty rota and collaborate with various teams for effective service delivery.
Temporary Housing Officer Location: SE1 (with homeworking flexibility)
Salary: £24.93 per hour (Ltd Rate)
Contract Type: Temporary
About the Organisation: A leading housing provider in South London with a portfolio of over 7,000 homes across nine boroughs. This organisation offers homes for rent (social and affordable), shared ownership, outright sale, and supported housing, as well as a small portfolio of commercial properties and garages. The organisation values dependable, localised services for its customers and promotes an inclusive and supportive environment for staff development.
The Role: A fantastic opportunity for a Temporary Housing Officer to join a dynamic housing customer services team. This role offers the chance to make a direct impact in delivering homes and services that are well-maintained and trusted by the community. You will be responsible for ensuring high levels of visibility and engagement across your patch, building effective relationships with residents and other stakeholders.
A Day in the Life:
- Respond to general enquiries, providing advice to residents.
- Process mutual exchanges, successions, and other types of assignments.
- Work with residents and their advocates, considering management transfers in cases such as domestic abuse, gang violence, or MARAC recommendations.
- Collaborate with managing agents and the Resident Support Team to address safeguarding issues and ensure residents receive necessary help.
- Work with the Estate Standards Team to resolve maintenance issues.
- Partner with the Community Safety Team to log cases and conduct joint investigations when required.
- Progress tenancy enforcement action and manage legal cases with support from the Legal Team.
- Carry out tenancy visits and ensure issues such as repairs or safeguarding concerns are addressed.
- Review service charge bills and address any discrepancies.
- Support the management of empty homes, collaborating with the Repair and Allocations Teams for efficient turnaround.
- Conduct viewings and sign-ups, ensuring a seamless customer experience.
- Maintain accurate records and documentation.
- Be part of a paid 24/7 emergency duty rota (approx. 1 week every 8-10 weeks).
What You’ll Need:
- A housing qualification or equivalent Housing Management knowledge is desirable.
- We welcome applicants who are passionate about social housing.
- Experience working with managing agents.
- Strong knowledge of tenancy management.
- Ability to adapt in a dynamic environment, responding to emerging priorities.
- Excellent relationship-building, interpersonal, and influencing skills.
- Experience working to tight deadlines and delivering high-quality outputs.
- Strong communication skills and the ability to engage with a variety of people.
- Proficient in Word and Excel.
- Commitment to confidentiality and data protection.
What Next? If you’re eager to be part of a housing organisation’s transformation and believe you have the skills and experience to succeed in this role, we’d love to hear from you. Please apply with your CV Email George.westhead@servicecare.org.uk or call 01772 208966.
Housing Officer employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
George.westhead@servicecare.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in South London. Understanding local issues and challenges will help you engage effectively with residents and stakeholders, showcasing your commitment to the community.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and the organisation, which can help you tailor your approach during interviews and demonstrate your genuine interest.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenant relationships or resolved conflicts. Highlighting your practical experience will show that you're ready to handle the challenges of the role.
✨Tip Number 4
Stay updated on current trends in social housing and community safety. Being knowledgeable about recent developments will allow you to contribute meaningfully to discussions and demonstrate your passion for the sector.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and customer service. Emphasise any qualifications or training related to social housing, as well as your ability to build relationships with residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your understanding of the role. Mention specific experiences that demonstrate your skills in tenancy management and your commitment to providing excellent service.
Highlight Relevant Skills: In your application, focus on key skills such as communication, relationship-building, and problem-solving. Provide examples of how you've successfully managed tenant issues or collaborated with teams to resolve challenges.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Service Care Solutions Ltd
✨Know Your Housing Basics
Make sure you brush up on your housing management knowledge. Understand the key responsibilities of a Housing Officer, including tenancy management and working with managing agents. This will show your passion for social housing and your readiness for the role.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Highlight your interpersonal skills and ability to engage with diverse groups, as this is crucial for working effectively with residents and stakeholders.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss situations where you've had to resolve issues, especially in a fast-paced environment. Whether it's dealing with maintenance problems or safeguarding concerns, demonstrating your proactive approach will impress the interviewers.
✨Familiarise Yourself with the Organisation
Research the housing provider's values and services. Understanding their commitment to community engagement and support will help you align your answers with their mission, making you a more attractive candidate.
