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For Companies At a Glance
- Tasks: Assist with bookings, manage client reports, and handle guest communications.
- Company: Paired connects top talent with remote opportunities in innovative companies.
- Benefits: Enjoy flexible remote work, a creative culture, and opportunities for personal growth.
- Why this job: Join a vibrant team where your skills make a real impact in the hospitality industry.
- Qualifications: Strong admin skills, fluent English, and proficiency in Microsoft Office required.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. Our client is a serviced accommodation agency offering tailor-made housing solutions in the UK. They are looking for a talented Administrative/Customer Service Assistant who thrives on responsibility, champions clear communication, and knows how to keep things running like clockwork.
Key Tasks
- Collate reviews for our business from landlords & guests
- Manage client-based reporting, ensuring each client file is up to date with all the necessary information
- Ensure receipt of guest & landlord videos and opt-ins to guest & landlord terms & conditions
- Upload new houses to our database
- Upload enquiries to our system
- Handle enquiries from receipt through to offering out
- Update and circulate weekly reporting
- Be the gatekeeper for our business WhatsApp / email inbox – ensuring all communications are followed up on
- Perform financial reconciliations – reconcile payments to invoices
- Support ad hoc projects
Essential
- Ability to work remotely
- Strong admin skills, both written & verbal
- Fluent in English
- Strong interpersonal skills, particularly telephone manner
- Proficient in Microsoft Office with strong IT skills
- Excellent attention to detail and negotiation skills
- Excellent organisational & time management skills
- Ability to prioritise workload and manage competing demands in a fast-paced environment
- Ability to work proactively, show initiative, and work as part of a team
- Ability to juggle multiple tasks effectively
- Strong problem-solving skills and ability to handle difficult situations and customers
Nice to have
- Experience working in a commercial environment
- Experience delivering excellent customer service
- Experience in property / short-term rentals
Must have
- High-speed internet
- Proficiency in Microsoft Office and access to a computer
Additional Benefits
- Flexible working (remote with the UK team)
- A vibrant, diverse, and collaborative creative culture
- Creative freedom and space to make your mark
- A culture that values empathy, feedback, and personal growth
Bookings & Guest Care Assistant for Short Term Rental Company (UK-Based/Remote) employer: Paired
Contact Detail:
Paired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings & Guest Care Assistant for Short Term Rental Company (UK-Based/Remote)
✨Tip Number 1
Familiarise yourself with the short-term rental market in the UK. Understanding the trends, challenges, and customer expectations can give you an edge during interviews and help you demonstrate your knowledge of the industry.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to juggle competing demands effectively, which is crucial for this role.
✨Tip Number 3
Brush up on your communication skills, especially over digital platforms. Since you'll be managing WhatsApp and email communications, being clear and concise in your messages will be key to demonstrating your suitability for the role.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of specific instances where you've successfully handled difficult situations or customers, as this will show your potential employer that you can thrive in a fast-paced environment.
We think you need these skills to ace Bookings & Guest Care Assistant for Short Term Rental Company (UK-Based/Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles and customer service. Emphasise skills that align with the job description, such as strong communication, organisational abilities, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Bookings & Guest Care Assistant position.
Highlight Remote Work Experience: If you have previous remote work experience, be sure to mention it. Discuss how you effectively manage your time and stay organised while working from home, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Paired
✨Showcase Your Communication Skills
As the role requires strong interpersonal skills, be prepared to demonstrate your ability to communicate clearly and effectively. Practice articulating your thoughts and experiences, especially in customer service scenarios.
✨Highlight Your Organisational Skills
Given the fast-paced environment, it's crucial to showcase your organisational abilities. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously, ensuring nothing falls through the cracks.
✨Familiarise Yourself with the Company
Research the serviced accommodation agency and understand their services and values. This will not only help you tailor your answers but also show your genuine interest in the company and its mission.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially in difficult customer situations. Think of specific examples where you've successfully resolved issues and be ready to discuss your thought process.
