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For Companies At a Glance
- Tasks: Engage with customers, gather insights, and strengthen relationships through feedback.
- Company: Join Birtwistle's, a people-focused business dedicated to supporting team growth.
- Benefits: Enjoy a supportive work environment with opportunities for career development.
- Why this job: Be part of a friendly team that values your input and fosters a positive culture.
- Qualifications: Experience in customer relations is essential; passion for customer service is a plus.
- Other info: Located in Irlam, this role offers a chance to make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience in a Customer Relations role and are you looking for your next exciting challenge? If you have the drive to exceed expectations, we have a fantastic opportunity for you to join our friendly, professional team based in Irlam. Here at Birtwistle's, we pride ourselves on being a people-focused business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope, and pace of change. Our culture is the foundation of our business and is reflected in our mission, vision, and values statements.
Main Responsibilities:
- Gather Customer Insights: By regularly engaging with customers to understand how they perceive the services provided by Birtwistles, ask specific open-ended questions to gather honest feedback about product quality, customer service or pricing. Use surveys and one-on-one discussions as tools for collecting feedback.
- Being the Customers Voice: Document feedback to provide a balanced view of customer sentiment, represent customer interests during meetings, addressing concerns and needs, and translate feedback into actionable insights.
- Strengthening Customer Relationships: Respond to customers' feedback promptly and work with other teams.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Familiarise yourself with Birtwistle's mission, vision, and values. Understanding our culture will help you align your responses during interviews and demonstrate that you're a great fit for our people-focused environment.
✨Tip Number 2
Prepare specific examples from your previous roles where you've successfully gathered customer insights or improved customer relations. This will showcase your experience and ability to contribute positively to our team.
✨Tip Number 3
Practice active listening skills. During any interactions, whether in interviews or networking, show that you can engage with others and understand their needs, which is crucial for a Customer Relations Executive.
✨Tip Number 4
Network with current or former employees of Birtwistle's on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations. Use specific examples that demonstrate your ability to gather customer insights and strengthen relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how your values align with Birtwistle's mission and culture, and provide examples of how you've exceeded customer expectations in the past.
Showcase Your Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively engaged with customers and translated their feedback into actionable insights.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Engagement Skills
Be prepared to discuss your previous experiences in customer relations. Highlight specific instances where you successfully gathered customer insights and how you used that feedback to improve services.
✨Demonstrate Your Problem-Solving Abilities
Think of examples where you addressed customer concerns effectively. Be ready to explain how you translated customer feedback into actionable insights, showcasing your ability to represent their interests.
✨Emphasise Team Collaboration
Since the role involves working with other teams, share experiences that demonstrate your ability to collaborate effectively. Discuss how you’ve worked with colleagues to strengthen customer relationships and respond to feedback.
✨Align with Company Values
Research Birtwistle's mission, vision, and values. During the interview, express how your personal values align with theirs, and how you can contribute to their people-focused culture.
