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- Tasks: Join our 24/7 support team to troubleshoot and resolve application issues for live sports streaming.
- Company: DAZN is a leading global streaming service, delivering over 40 sports to millions of fans worldwide.
- Benefits: Enjoy 25 days annual leave, private medical insurance, flexible working, and access to DAZN content.
- Why this job: Be part of a fast-paced environment, enhance your skills, and contribute to an exciting user experience.
- Qualifications: Experience in technical incident management and knowledge of performance KPIs are essential.
- Other info: Opportunity to learn about OTT delivery and work with state-of-the-art monitoring tools.
The predicted salary is between 30000 - 42000 £ per year.
Application Deadline: 1 October 2025
Department: 61-458 - Technology - Live Operations
Location: UK - Leeds
WHAT'S YOUR NEW ROLE ABOUT?
Are you passionate about live sport? Are you someone who takes pride in getting the job right first time? Are you an inquisitive person that enjoys investigating issues? DAZN is one of the fastest growing streaming companies in the world and streams over 40 different sports, from more than 300 different leagues, in over 200 countries. We always continue to deliver to our ever-growing number of customers. This is a fast-paced live environment that the right candidate can thrive in.
Our application support team sits centrally to the business. It is a great opportunity to develop your own skills and knowledge and learn about how a game at a stadium on the other side of the world ends up playing seamlessly on to a customer's device. This is an exciting opportunity to join our 24x7 application support team and play a pivotal part in bringing so many of our customers the sport they want combined with great user experience.
Our application support team are on hand 24 hours a day, 7 days a week, 365 days a year to monitor our platform across the globe and provide 1st line support. This includes monitoring all playback journeys, all our key functions and critical user journeys and all the microservices that connect DAZN and deliver our content. We also make sure that any issues are escalated to the right place and are resolved as quickly as possible. We provide a first-class service to the business and our customers.
As our new Application Support Specialist, you’ll have the opportunity to:
- Provide application support and act as first responder and carry out level 1 triage to customer impacting incidents.
- Learn and develop all about how DAZN provides top tier content to its customers.
- Create detailed incident logs that help triage and resolve issues in a quick and timely manner, providing brilliant communication to business stakeholders.
- Troubleshoot 1st line issues and really dig into the data to see the impact of issues and provide fixes.
- Carry out proactive and pre-live event and metadata monitoring checks across our product to ensure customers have the content they want when they want it.
- Proactively monitor the platform's performance and KPIs in line with our service level agreements, using our state-of-the-art tools.
- Be the point of contact for escalating issues when necessary.
- Expand your skills and knowledge on OTT and linear delivery and other areas of the business.
You’ll have:
- Experience with dealing with incidents from a technical aspect.
- Knowledge of KPIs that indicate performance and customer experience.
- Service management ticketing tools such as Service Now.
- The ability to balance multiple concurrent activities when incidents occur, to drive performance to ensure communication, escalation, triage and reporting are all done as quickly and accurately as possible.
- Attention to detail to build, follow and update run-books, including deciding severities of our incidents and identifying customer impact.
Benefits include access to DAZN, 25 days' annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.
Application Support Specialist employer: DAZN
Contact Detail:
DAZN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarise yourself with DAZN's platform and the sports they cover. Understanding the specific challenges and common issues faced in live streaming can give you an edge during discussions and interviews.
✨Tip Number 2
Brush up on your knowledge of service management ticketing tools, especially Service Now. Being able to demonstrate your proficiency with these tools will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your experience with incident management and how you've handled technical issues in the past. Be ready to share specific examples that highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Network with current or former employees of DAZN if possible. They can provide valuable insights into the company culture and the specifics of the Application Support Specialist role, which can help you tailor your approach.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Support Specialist at DAZN. Familiarise yourself with the key tasks mentioned in the job description, such as incident triage and performance monitoring.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job requirements. Emphasise any previous roles where you dealt with technical incidents, used service management tools, or monitored performance metrics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live sports and your problem-solving skills. Mention specific examples from your past experiences that demonstrate your ability to handle incidents and communicate effectively with stakeholders.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at DAZN
✨Show Your Passion for Live Sport
Make sure to express your enthusiasm for live sports during the interview. DAZN is all about delivering top-tier content, so sharing your personal experiences or favourite sports can help you connect with the interviewers.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've handled technical incidents in the past. Highlight your ability to troubleshoot issues and provide quick resolutions, as this role requires a proactive approach to problem-solving.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to application support. Being able to discuss how these metrics impact customer experience will show that you are knowledgeable and ready to contribute to the team's success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage multiple incidents simultaneously. Practise articulating how you would prioritise tasks and communicate effectively under pressure, as this is crucial for the role.
