Office Assistant / Family PA

Office Assistant / Family PA
Based in Fulham, London

Join a company where your support skills really matter.

At Eclipse Hotels Group, we believe that exceptional support behind the scenes is just as important as front-line hospitality. We\’re an international hotel group with headquarters in London and a growing portfolio of Holiday Inn, Holiday Inn Express, and CiTi Hotels across the UK, Europe, and the Caribbean.

We\’re now looking for a warm, organised, and proactive Office Assistant / Family PA to join our busy head office team in Fulham.

This is a varied role where no two days are the same – ideal for someone who enjoys being the go-to person in the office and has a background in personal assistance, office coordination, or administrative support.

What we offer:

• Complimentary lunch on duty, plus snacks and refreshments always available.

• 28 days’ holiday (including bank holidays).

• Free access to our on-site gym.

• Early access to your earnings through Wagestream.

• Generous employee discounts across 5,000+ IHG hotels worldwide.

• Hundreds of discounts for shopping, dining, and entertainment.

• A genuinely supportive and lively work environment where your contributions are valued.

• Opportunities to learn, grow, and develop within a forward-thinking hospitality group.

What you’ll be doing:

• Acting as the first point of contact: answering calls, welcoming visitors, managing deliveries, and keeping the reception and communal areas tidy and presentable.

• Providing PA support: managing diaries, booking travel and accommodation, processing expenses, and assisting the senior team with everyday admin and logistics.

• Helping things run smoothly: from ordering office supplies and food deliveries to coordinating birthday cakes and team social events.

• Handling post and courier arrangements, supporting inventory checks, liaising with our cleaner, and overseeing pantry and stationery supplies.

• Using systems such as Slack, Dropbox, Outlook and others to manage communication, reporting and file organisation.

• Supporting family-related matters such as scheduling medical appointments, coordinating travel, managing the family calendar, and pitching in with ad-hoc tasks you’ve likely done for your own family in the past – think practical, personal and proactive.

You’ll fit right in if you:

• Have previous experience as a Personal Assistant, Office Administrator, Receptionist, or similar support role (hospitality experience is a bonus but not essential).

• Enjoy helping others and keeping everything organised behind the scenes.

• Are confident with Microsoft Office (Word, Excel, Outlook), and open to learning new tools like Slack and Dropbox.

• Communicate clearly, manage your time well, and have a sharp eye for the small details that keep everything ticking.

We’d love to hear from you.
If you\’re looking for a role where you can truly make a difference and be part of a supportive, dynamic team, send us your CV and let’s chat!

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