Air Concierge Manager

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a \”Lady or Gentleman\” of our esteemed team, you\’ll be entrusted with the art of delivering the impeccable \”Gold Standards\” that have made the Ritz-Carlton an epitome of excellence across the globe. The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality. Job Summary The Air Concierge Manager helps to lead and coordinate the Air Concierge team, day-to-day processes, and activities related to sourcing, pricing, and front-end activities related to RCYC Air Concierge Programs. Essential Functions Direct and supervise the Air Concierge team, ensuring the timely and effective execution of booking activities. Supervise and coordinate sourcing, pricing set-up/maintenance on Reservation systems, as well as front-end activities related to the management of requests coming from the sales team. Provide guidance and support to the front-end team to ensure service levels are in line with the performance targets. Support the identification of areas of improvement/criticalities in front-end processes in order to ensure the highest service level. Support the negotiation and sourcing activities with Airlines (while maintaining new and existing Airline contracts). Ensure the accurate set-up and maintenance of air products and pricing on reservation systems. Ensure the timely and accurate implementation of business initiatives, including air programs. Monitor air daily reports to ensure quality and accuracy in the execution of new and changed bookings, taking action where appropriate in all systems. Communicate pertinent travel information to ground operators, hotel, and shipboard personnel as required daily. Take appropriate intermediate steps when notified of problems to resolve issues for guests experiencing travel emergencies. Other duties as assigned. Competency Education: A BSc/BA in Travel, Tourism and Hospitality, Business Administration, Management, or similar is a plus Skills & Experience 5+ years of proven experience in the Airline/Travel industry and a general understanding of airline policies ARC Specialist Certification Solid knowledge of airline revenue management and pricing strategy Excellent knowledge of airline booking processes and systems (e.g., Amadeus) Strong analytical skills with extreme attention to detail Excellent communication and presentation skills Organizational and leadership skills (experience in global team coordination is valued) The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. time left to apply End Date: May 31, 2025 (9 days left to apply) About Us: Working from our offices in Fort Lauderdale, FL and Valletta, Malta, our shoreside team includes a wide variety of positions to support The Ritz-Carlton Yacht Collection in delivering excellence. These roles include guest-facing Yacht Vacation Consultants, cruise hotel operations professionals, IT support, accounting and finance, sales and marketing professionals and more. #J-18808-Ljbffr