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For Companies At a Glance
- Tasks: Keep our hotel sparkling clean and assist guests with their needs.
- Company: Join Highgate, a leading hospitality management company with a global presence.
- Benefits: Enjoy flexible hours, competitive pay, and a fun work environment.
- Why this job: Be part of a team that values guest satisfaction and teamwork in a vibrant setting.
- Qualifications: High school diploma preferred; must be able to lift heavy items and communicate well.
- Other info: Perfect for those looking to gain experience in the hospitality industry!
At the Homewood Suites Portsmouth, the House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers - property specific, etc.).
Responsibilities:
- Clean floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for 'Lost and Found' according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
House Attendant employer: Highgate Hotels, LP
Contact Detail:
Highgate Hotels, LP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Attendant
✨Tip Number 1
Familiarise yourself with the specific duties of a House Attendant. Understanding the daily tasks, such as cleaning standards and guest interactions, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills. Since the role involves interacting with guests, be prepared to share examples of how you've provided excellent service in previous jobs or situations.
✨Tip Number 3
Research Homewood Suites and Highgate Hotels. Knowing their values and what they stand for can help you align your answers with their company culture during the interview.
✨Tip Number 4
Prepare to discuss your physical stamina and ability to handle the demands of the job. Be ready to explain how you manage physical tasks and maintain energy throughout your shifts.
We think you need these skills to ace House Attendant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a House Attendant. Familiarise yourself with the specific tasks mentioned in the job description, such as cleaning standards and guest interaction.
Tailor Your CV: Highlight any relevant experience in housekeeping or hospitality in your CV. Use keywords from the job description to demonstrate that you meet the qualifications and can handle the physical demands of the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your ability to communicate effectively and your commitment to guest satisfaction, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Highgate Hotels, LP
✨Show Your Attention to Detail
As a House Attendant, cleanliness is key. During the interview, highlight your ability to notice small details and maintain high standards of cleanliness. Share examples from previous experiences where your attention to detail made a difference.
✨Demonstrate Your Customer Service Skills
This role involves interacting with guests, so it's important to showcase your customer service skills. Prepare to discuss how you've handled guest requests or complaints in the past, emphasising your friendly and courteous approach.
✨Be Prepared for Physical Demands
The job requires physical stamina, so be ready to discuss your ability to handle the physical aspects of the role. You might want to mention any relevant experience that demonstrates your capability to lift heavy items or stand for long periods.
✨Familiarise Yourself with Hotel Standards
Understanding the specific cleaning and maintenance standards of the hotel can set you apart. Research Homewood Suites Portsmouth and be prepared to discuss how you would uphold their standards in your work.
