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- Tasks: Lead gaming experiences and ensure customers have a blast at Houdini's Escape Rooms.
- Company: Join Ten Entertainment Ltd, where creativity meets thrilling adventures inspired by Harry Houdini.
- Benefits: Enjoy free bowling, food, enhanced leave, health care perks, and more!
- Why this job: Be part of a dynamic team that values creativity, teamwork, and unforgettable experiences.
- Qualifications: Customer service experience and public speaking skills are essential; be ready to engage large groups.
- Other info: Great career development opportunities with many managers starting as Team Members.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to take the lead in crafting unforgettable gaming experiences? Join our team as a Game Master, where you'll be the architect of fun, ensuring every customer leaves with a smile after an exhilarating Houdini adventure!
Part of Ten Entertainment Ltd, working for Houdini's Escape Rooms is not just a job; it's an opportunity to be part of an enchanting and thrilling experience that captivates both employees and customers alike. As an employee at Houdini's, you'll find yourself immersed in a dynamic and creative environment inspired by the legendary escape artist, Harry Houdini. The company values innovation, incorporating cutting-edge technology into its rooms to create an unforgettable atmosphere.
If you're seeking a workplace that values creativity, teamwork, and the thrill of the unexpected, working for Houdini's Escape Rooms is the key to unlocking a truly magical career experience.
The Role
- As a Game Master you will be responsible for welcoming and engaging with customers, and providing pre-game information about their gaming experience.
- Part of your daily routine will involve providing an excellent customer experience, by managing game flow, conducting debrief sessions, and taking team photos, whilst being responsible for customer safety.
- You will also be responsible for ensuring that consistent uniform standards are maintained and training new members of the team.
- You will need to be passionate, with positive energy and have strong attention to detail, you will also need to be confident and comfortable when dealing with large groups of customers.
Requirements
- Previous customer service experience.
- Skilled in public speaking, with the ability to engage and captivate groups effectively.
- Proven ability to think on your feet and address challenges proactively.
- Flexible availability to meet operational needs.
Our Fantastic Benefits
- Free Bowling for family and friends.
- Free Food.
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance - 2 x annual salary.
- Long Service Awards.
- Discretionary Bonus Scheme.
Career Development
If you are looking for career development, then Houdini's / Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Game Master - London
✨Tip Number 1
Familiarise yourself with Houdini's Escape Rooms and their unique gaming experiences. Understanding the themes and mechanics of the games will help you engage with customers more effectively and demonstrate your passion during the interview.
✨Tip Number 2
Practice your public speaking skills by engaging in local community events or joining a speaking club. This will not only boost your confidence but also enhance your ability to captivate and manage large groups, which is crucial for the Game Master role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled challenges in previous customer service roles. Being able to think on your feet is essential for a Game Master, so highlight any relevant experiences.
✨Tip Number 4
Be flexible with your availability and express this during your interactions with us. The role requires adaptability to meet operational needs, so demonstrating your willingness to work varied hours can set you apart from other candidates.
We think you need these skills to ace Game Master - London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Game Master. Familiarise yourself with customer service principles and the importance of creating engaging experiences.
Tailor Your CV: Highlight any previous customer service experience and skills in public speaking. Make sure to showcase your ability to engage with groups and think on your feet, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for gaming and customer interaction. Share specific examples of how you've created memorable experiences in past roles or situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your enthusiasm for the role shines through clearly.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for gaming and customer experiences during the interview. Share any personal stories or experiences that highlight your love for games, as this will resonate with the interviewers and show that you are genuinely interested in the role.
✨Demonstrate Your Public Speaking Skills
Since the role requires engaging with large groups, practice your public speaking skills before the interview. You might be asked to present a scenario or engage in a mock game session, so being confident and articulate will help you stand out.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you had to think on your feet or resolve unexpected challenges. Be ready to discuss these situations and how you handled them, as this will showcase your ability to manage game flow and customer safety effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, team dynamics, and opportunities for career development. This shows your interest in the role and helps you determine if Houdini's Escape Rooms is the right fit for you.
