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- Tasks: Lead a team to ensure top-notch cleaning in public areas and entertainment venues.
- Company: Join Butlin's, a fun-filled resort known for creating unforgettable guest experiences.
- Benefits: Enjoy a vibrant work culture, flexible shifts, and opportunities for personal development.
- Why this job: Be part of a team that values smiles, teamwork, and making a difference for guests.
- Qualifications: Experience in managing cleaning teams and a knack for multitasking are essential.
- Other info: This role requires working 40 hours a week, including weekends and varied shifts.
The predicted salary is between 30000 - 42000 £ per year.
The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
Leading and monitoring team members who clean our entertainment venues once shows have finished, all toilet facilities across the resorts, moving and resetting venue furniture, working at heights at times for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
Key Responsibilities
- Ensure the delivery of our cleaning standards while driving improvements in both Guest and Employee NPS.
- Conduct quality control checks and lead feedback conversations.
- Manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.
This permanent role covers 40 hours per week, 5 days over 7 including weekends with a mixed variety of early and late shift patterns from 6am - 5am to cover our operating hours.
About You
You will oversee a successful cleaning operation during your shift, ensuring strict adherence to our CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints. Your responsibilities include conducting online quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support. You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes. Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.
Key Knowledge, Experience & Qualifications
The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results. Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Shift Manager
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding their focus on fun, teamwork, and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills and experience in managing cleaning teams. Be prepared to share specific examples of how you've successfully led teams to meet operational standards and improve guest satisfaction.
✨Tip Number 3
Demonstrate your problem-solving abilities by discussing past challenges you've faced in a cleaning or operational role. Show how you adapted to changing needs and maintained high standards under pressure.
✨Tip Number 4
Prepare to discuss your approach to training and developing team members. Emphasise your commitment to supporting staff through onboarding and performance management, as this is crucial for the role.
We think you need these skills to ace Cleaning Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Cleaning Shift Manager position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in managing cleaning teams or similar roles. Provide specific examples of how you have successfully led teams, improved standards, or handled guest feedback.
Showcase Leadership Skills: Demonstrate your leadership abilities by discussing your experience in training and supporting team members. Mention any strategies you've implemented to enhance team performance and maintain high operational standards.
Express Your Passion for Guest Experience: Convey your commitment to providing an excellent guest experience in your application. Share examples of how you've previously contributed to improving guest satisfaction and how you plan to uphold Butlin's values in this role.
How to prepare for a job interview at Butlins
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Cleaning Shift Manager. Familiarise yourself with the key tasks such as managing cleaning operations, conducting quality control checks, and leading feedback discussions. This will help you demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
As a Cleaning Shift Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate them, and how you handle conflicts. Highlight any specific examples where you've successfully improved team performance or guest satisfaction.
✨Emphasise Attention to Detail
This role requires meticulous attention to detail. Be ready to provide examples of how you've maintained high standards in previous positions, particularly in cleaning or operational roles. Discuss any systems or processes you've implemented to ensure quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to adapt to changing situations. Think about past experiences where you've had to manage fluctuating demands or resolve guest complaints, and be ready to share those stories.
