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For Companies At a Glance
- Tasks: Join our team to enhance housing services through data-driven insights and performance management.
- Company: Be part of a forward-thinking Housing Department focused on customer-centric improvements.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Make a real impact on housing services while developing your skills in a supportive environment.
- Qualifications: Ideal for proactive individuals with a knack for data analysis and policy development.
- Other info: This role is perfect for those passionate about social impact and community improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and skilled Performance Improvement & Insight Officer to join our newly established Business Insight and Improvement Team within the Housing Department. This pivotal role focuses on shaping housing services from the customer's perspective, delivering robust performance management frameworks, and using data-driven insights to drive service improvement and inform strategic decisions.
Key Responsibilities
- Policy & Strategy Development: Lead the creation and implementation of housing policies and procedures, including those related to Anti-Social Behaviour (ASB), Housing Repairs, Social Housing, ensuring alignment with statutory regulations and council standards.
- Performance Management: Design, deliver, and maintain a comprehensive performance management framework that promotes continuous improvement, drives accountability, and informs decision-making.
- KPI Reporting & Data Analysis: Develop, report, and monitor performance and insight data, ensuring accessible and accurate information underpins business and service-level decisions.
- Service Improvement Initiatives: Drive and deliver projects, interventions, and improvement initiatives, aligning closely with corporate and business plans.
- Regulatory Compliance: Ensure compliance with statutory regulations, professional codes of practice, and internal council policies.
- Stakeholder Engagement: Collaborate with Case Management and Customer Services.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Improvement & Insight Officer (Housing)
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in housing services, particularly around performance management and customer insights. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your proactive approach.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in performance improvement and data analysis. Attend relevant events or webinars to build connections and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data-driven insights to improve services or processes in previous roles. Highlighting your analytical skills and results-oriented mindset will resonate well with the hiring team.
✨Tip Number 4
Research StudySmarter's values and mission, and think about how your personal values align with them. Being able to articulate this connection during your interview can set you apart as a candidate who truly fits within our team.
We think you need these skills to ace Performance Improvement & Insight Officer (Housing)
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Performance Improvement & Insight Officer position. Understand the key responsibilities and required skills, especially around performance management and data analysis.
Tailor Your CV: Customise your CV to highlight relevant experience in policy development, performance management frameworks, and data analysis. Use specific examples that demonstrate your ability to drive service improvement and engage stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences directly to the job requirements. Emphasise your proactive approach and how you can contribute to shaping housing services from the customer's perspective.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Click To Hired
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Performance Improvement & Insight Officer. Familiarise yourself with key concepts like performance management frameworks and data analysis, as these will likely be central to your interview discussions.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with KPI reporting and data analysis. Be ready to provide examples of how you've used data-driven insights to inform decisions or improve services in previous roles.
✨Demonstrate Stakeholder Engagement
Think about past experiences where you've collaborated with various stakeholders. Highlight your ability to communicate effectively and build relationships, as this is crucial for driving service improvement initiatives.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges related to housing policies and compliance. Practice articulating your thought process and decision-making strategies in these situations.
