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- Tasks: Lead strategic partnerships in Banking, Financial Services, and Insurance sectors.
- Company: Join Concentrix, a global leader in tech and services, shaping exceptional customer experiences.
- Benefits: Enjoy flexible remote work, competitive salary, and performance bonuses.
- Why this job: Make an impact in a high-growth team with autonomy and innovation opportunities.
- Qualifications: Senior leadership experience in BFSI, regulatory knowledge, and consultative sales skills required.
- Other info: Be part of a diverse, inclusive environment that values your expertise.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a seasoned professional with extensive experience in the Banking, Financial Services, or Insurance (BFSI) sectors—an individual who has successfully led large-scale, complex operations within a bank or insurance organization and understands the demands of operating in a regulated environment. As Account Director, you will assume full strategic and operational ownership of some of our most significant BFSI client relationships. You will be responsible for ensuring the delivery of exceptional value and outcomes through a combination of high-performing teams, advanced technology, and tailored consulting solutions. Additionally, you will drive the commercial growth of these relationships, across multiple service lines and identifying new opportunities for innovation and partnership.
Responsibilities:
- Serve as a strategic partner to major clients in the Banking, Financial Services, and Insurance (BFSI) sectors, building trusted relationships at senior executive levels.
- Take full commercial accountability for assigned accounts, with responsibility for driving revenue growth, profitability, and long-term account development.
- Leverage deep industry experience to understand client challenges and pressures, providing tailored, high-impact solutions that address their specific needs.
- Guide clients through regulatory, risk, and operational complexities, enabling confident decision-making in dynamic and highly regulated environments.
- Collaborate cross-functionally with internal teams to deliver the optimal combination of operational excellence, digital innovation, and strategic thinking.
- Act as a thought leader and strategic challenger, contributing fresh, forward-thinking perspectives to support clients in their transformation journeys.
Your qualifications:
- Proven Industry Experience: You have held senior leadership roles within banks, insurers, or financial services firms—such as Head of Operations, Head of Fraud, or Head of Collections—and bring firsthand knowledge of the sector's inner workings.
- Regulatory Accountability: You have operated within regulated environments and understand the implications of accountability under FCA, EU, or equivalent regulatory frameworks.
- Operational Scale and Complexity: You have successfully led large teams and managed complex, high-impact programs within fast-paced, real-world financial services settings.
- Partnership Expertise: With experience on both the client and provider side, you understand how to build and sustain effective commercial partnerships—particularly within outcome-based contract models.
- Consultative Sales Acumen: You are skilled in identifying client needs and delivering multi-service, value-driven solutions through a consultative, problem-solving approach.
- Transformation Mindset: You are comfortable leading change and navigating digital transformation, with fluency in emerging technologies including AI and automation, Salesforce, AWS, CCaaS platforms, and more.
- Entrepreneurial Drive: You are a self-starter—curious, commercially astute, and unafraid to challenge conventional thinking. You combine strategic insight with a pragmatic, delivery-focused mindset.
What’s in it for you:
- Shape transformation across the BFSI sector, working with global clients.
- Influence strategic direction, drive delivery excellence, and lead innovation initiatives—all within a role that offers genuine autonomy and impact.
- Competitive salary plus bonus linked to performance.
- Enjoy flexible, remote working built on trust and accountability, with opportunities for international travel as part of a global client portfolio.
- Be part of a high-growth, forward-thinking team where your industry expertise is truly valued.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Account Director – Banking, Financial Services, Insurance (BFSI) employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director – Banking, Financial Services, Insurance (BFSI)
✨Tip Number 1
Network with professionals in the BFSI sector. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Stay updated on the latest trends and technologies in the BFSI sector. Familiarise yourself with emerging technologies like AI and automation, as well as regulatory changes. This knowledge will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing complex operations and driving revenue growth. Be ready to share specific examples of how you've successfully navigated challenges in regulated environments, showcasing your strategic thinking.
✨Tip Number 4
Demonstrate your consultative sales approach by thinking of potential solutions for common client challenges in the BFSI sector. This proactive mindset will show your ability to add value and align with the company's goals.
We think you need these skills to ace Account Director – Banking, Financial Services, Insurance (BFSI)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Banking, Financial Services, and Insurance sectors. Focus on your leadership roles and any relevant achievements that demonstrate your ability to manage complex operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the BFSI sector and how your background aligns with the responsibilities of the Account Director role. Use specific examples to illustrate your consultative sales acumen and partnership expertise.
Highlight Relevant Skills: Emphasise skills such as pipeline management, negotiation, and financial analysis in your application. Make sure to connect these skills to the job description, showing how you can drive revenue growth and deliver tailored solutions.
Showcase Your Transformation Mindset: Discuss your experience with digital transformation and emerging technologies in your application. Highlight any projects where you led change or implemented innovative solutions, as this is crucial for the role.
How to prepare for a job interview at Concentrix
✨Showcase Your Industry Expertise
Make sure to highlight your extensive experience in the Banking, Financial Services, or Insurance sectors. Be prepared to discuss specific challenges you've faced and how you've successfully navigated them, as this will demonstrate your understanding of the industry's complexities.
✨Demonstrate Consultative Selling Skills
During the interview, focus on your ability to identify client needs and propose tailored solutions. Use examples from your past roles where you successfully implemented a consultative approach to drive value for clients, showcasing your problem-solving skills.
✨Prepare for Regulatory Discussions
Given the importance of regulatory accountability in this role, be ready to discuss your experience with compliance and regulatory frameworks like FCA or EU regulations. This will show that you understand the implications of operating in a regulated environment.
✨Exhibit Leadership and Collaboration
Even though this is an individual contributor role, it's crucial to demonstrate your ability to lead cross-functional teams and collaborate effectively. Share examples of how you've worked with diverse teams to achieve common goals, highlighting your interpersonal skills.
